Receptionist, Ballater

Join Hilton Grand Vacations as a Reception & Administration Assistant, offering top‑notch services for Guests.

• Free Leisure Club Membership, allowing you to relax and rejuvenate.
• Go Hilton Team Member travel programme – enjoy hotel discounts for yourself, your family, and friends.
• Denplan dental insurance for comprehensive oral health care.
• Access to Perks at Work and LifeWorks employee programmes, offering exclusive discounts and resources.
• Staff accommodation with ensuite rooms available, providing you with a comfortable and convenient living space.

• Ensure an efficient reception experience for guests, including check‑in/out, and complete audit procedures as needed.
• Achieve positive outcomes from guest queries in a timely and efficient manner.
• Keep the Front Office Manager and Reception Supervisors appraised of feedback from guests and other departments.
• Demonstrate an extensive knowledge of hotel room categories, room rates, packages, promotions, and other product knowledge critical to performing daily duties.
• Improve room occupancy and apply up‑selling techniques to promote hotel services and facilities.
• Use accurate procedures regarding the acceptance of foreign currencies, credit cards, and cash in line with the hotel credit policy.
• Align with hotel security, fire regulations, and all health and safety legislation.
• Assist other departments as required, encouraging a collaborative environment.

• Previous experience in a customer‑focused industry.
• Positive attitude and excellent communication skills.
• Dedication to delivering outstanding customer service.
• High level of IT proficiency.
• Excellent grooming standards.
• Ability to work on your own or as part of a team.

We are committed to inclusion and collaboration, ensuring that everyone has the opportunity to thrive in an encouraging environment.