Support Officer, Woodbridge

Job Description

• East Suffolk Services Limited
• Address:Ufford, Woodbridge, Suffolk IP13 6ET
• Salary:£28,598 -£31,022 per annum, Band 4
• Hours:37 hours per week
• Contract:Fixed term for 12 months

Be part of a dynamic team that makes a difference

AtEast Suffolk Services, we proudly deliver a wide range of essential local services that support the lives of over a quarter of a million residents and thousands of businesses across our district.

We're a new, growing organisation, full of energy, ambition, and purpose. As part of our team, you'll play an important role in helping us shape high-quality, efficient services that people rely on every single day.

This is more than just a job. This is a fantastic opportunity to support, and give back to, your local community.

We currently have an opportunity to join ourPublic Realmservice area as aSupport Officer.

Your role

You will provide high-quality customer service and administrative support, dealing with enquiries in a friendly, professional, and courteous manner whether face-to-face, over the phone, or via email. You should have a good working knowledge of Microsoft Office packages and be able to perform effectively under pressure while managing a high volume of calls and correspondence. Strong written and verbal communication skills are essential, with the ability to relay information clearly, concisely, and efficiently.

A key part of this varied role involves responding to customer feedback, including compliments and comments, and ensuring all complaints are managed in accordance with company policies and within agreed timescales. You will work closely with colleagues across our Public Realm service area, primarily supporting the Grounds Maintenance team, but also includes our Building Cleaning team. You'll also liaise with other departments and external clients, making it essential to build and maintain positive working relationships and communicate effectively with Assistant Managers, Supervisors, and Operatives.

A strong understanding of GDPR (General Data Protection Regulation) is essential to ensure accurate record-keeping and the appropriate handling of information to maintain compliance.

What you will need:

• Proven experience of working within a varied administrative role
• Ability to prioritise and multi-task effectively whilst working to tight deadlines
• A working knowledge of Microsoft Office packages
• Good understanding of GDPR regulations
• Be an effective communicator and hold excellent organisational skills
• 5 GCSEs (Grade C or above) or equivalent which include English Language and Mathematics.
• NVQ (National Vocational Qualification) Level 3 in Business Administration or Customer Services (or equivalent) or considerable experience in similar role
• As part of this role, you would be required to travel between our Ufford and Lowestoft offices

Do you have the skills, experience, or potential to succeed in this role? If so, we'd love to hear from you.

Thinking of joining us? Here's why you should

At East Suffolk Services, we truly value our employees. We understand that the backbone of any company's success will always be its people and that our continued success depends on recognising talented individuals, supporting their development, and retaining them within our organisation. That's why we are committed to making East Suffolk Services a great place to work.

We value our staff

In addition to a competitive salary, we offer a comprehensive package of benefits designed to support your health, development, and lifestyle. These include:

• Atop-tier health and wellbeing packagethrough Canada Life, one of the UK's leading providers, including online access to UK-based GPs, plus life insurance.
• Acompetitive, matched pension schemethrough Royal London.
• Access to a wide range ofsupport networks and wellbeing initiatives, including mental health resources and specialist counselling.
• Learning and developmentopportunities tailored to your role and personal goals.
• Exclusive discountson the latest tech (smartphones, TVs, laptops), holidays and travel, fashion, health and beauty, and more.
• Acar benefit schemeandcycle to work schemeto support your commute in a way that suits you.

For more information on our fantastic benefits scheme, see ouremployee benefits brochure (pdf).

For more information

For an informal discussion regarding this post, please contactMark Ross, Senior Service Manager,by calling07824895195.

Closing date:11.30 pm, 3 June 2026.

How to apply

Step 1 -Read the advert and theJob Description and Person Specification (pdf)

Step 2 -Complete theSupporting Statement template (Word).Please use the application template provided to show how you meet each of the criteria listed in the Person Specification. Unfortunately, we're unable to accept applications submitted in other formats.

Step 3 -Complete the online application and upload your statement. Please note, CVs are not accepted.

For more information, check out theHow to Applysection of our career site.

About Us

East Suffolk Services Limited, a brand-new company launched on 1st July 2023, is an exciting place to work, delivering essential local services across the district.

We hugely value our staff and know that in order for us to remain successful, it is essential for us to look after our employees, developing and retaining them within the organisation.

We are therefore committed to investing in our staff and providing first-class support to ensure a positive culture and rewarding careers.