Insurance Claims Officer, London

Insurance Claims Officer

Location: Hybrid Working – Work from Home & Kensington (During training the role will be fully onsite)

Contract Length: 12 Months

Pay Rate: £18.30 per hour PAYE / £23.33 per hour Umbrella

We are currently recruiting for an enthusiastic and motivated Insurance Claims Officer to join a busy and supportive Insurance team on a 12-month contract basis with one of our Client.

This opportunity would suit a recent graduate, particularly someone with an interest in law, insurance, claims handling, or public sector services. A law degree or similar qualification would be beneficial, however this is not essential. We are keen to speak with candidates who are eager to learn, develop professionally, and build a long-term career within insurance or legal services.

Full training will be provided, making this an excellent entry-level opportunity for someone looking to gain hands-on experience in liability claims and legal case handling. Many previous Insurance Officers have successfully progressed into training contracts and roles within large insurance law firms, making this a fantastic stepping stone into the legal and insurance sectors.

Key Responsibilities

• Investigate liability insurance claims including personal injury, highways, and property-related claims
• Assess legal liability and support the settlement or defence of claims
• Manage claims in line with Civil Procedure Rules and Ministry of Justice guidelines
• Gather evidence, witness statements, and supporting documentation
• Liaise with solicitors, claimants, external stakeholders, and internal departments
• Negotiate settlements and assist with legal cost discussions
• Maintain accurate records and update claims databases
• Attend site visits, meetings, and hearings where required
• Support senior colleagues with reporting, stakeholder meetings, and case updates

What We’re Looking For

• Strong interest in law, insurance, or claims handling
• Excellent written and verbal communication skills
• Good organisational skills with the ability to manage workloads effectively
• Strong attention to detail and ability to follow procedures accurately
• Confident IT and administration skills
• Ability to work under pressure and meet deadlines
• Positive attitude and willingness to learn

Ideal Background

• Law graduate or similar academic background preferred
• Graduates and entry-level candidates encouraged to apply
• Previous experience within administration, legal support, insurance, customer service, or claims handling would be advantageous

This is a fantastic opportunity to gain valuable experience within a professional insurance environment while receiving ongoing training and development support.

If shortlisted, a recruiter from the team will contact you within 24–48 hours for an initial discussion. The call will come from a Manchester number (either 0161 or +44 161).