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Receptionist, London

Receptionist, London
Description

Luxury Salon Receptionist / Client Experience Coordinator


AMA by Andrea Marino Ltd – Chelsea, London (SW3)


Full-time | Competitive salary | Tuesday–Saturday


At AMA Concept, we create a luxury, highly personalised hair experience for an exceptional clientele in the heart of Chelsea. We are looking for an elegant, highly organised and warm Salon Receptionist / Client Experience Coordinator to become the face of our atelier.


This is far more than a front desk role — you will be responsible for creating a seamless, elevated client journey from the moment someone enters the salon to the moment they leave.


The Role


You will be the first impression of AMA and play a key role in ensuring every client receives impeccable service and feels welcomed, cared for and attended to.


Responsibilities


Welcoming clients with warmth, confidence and professionalismDelivering a luxury client experience from arrival to departureManaging bookings, diary coordination and appointment confirmationsChecking clients in and out efficientlyServing refreshments and ensuring clients feel comfortable throughout their visitManaging phone calls, WhatsApp enquiries and online bookingsCoordinating stylists’ schedules and ensuring smooth daily operationsRebooking appointments and encouraging client retentionSupporting retail sales and product recommendationsMaintaining an immaculate front-of-house environmentHandling payments, till reconciliation and daily admin


About You


We are looking for someone polished, personable and exceptionally organised.


Essential qualities:


Previous experience in a luxury salon, boutique hospitality, premium clinic, members’ club, luxury retail or front-of-house environmentImmaculate presentation and strong communication skillsWarm, confident and naturally hospitable personalityHighly organised with excellent attention to detailCalm under pressure in a fast-paced environmentStrong multitasking skillsComfortable with booking systems and technologyA genuine passion for beauty, hair and exceptional service


Bonus if you have:


Experience with salon software (Fresha, Treatwell, Phorest or similar)Existing luxury client-facing experienceStrong retail or client relationship skills


What We Offer


Opportunity to work within a luxury Chelsea salon environmentSupportive, high-performing teamCareer growth opportunitiesCompetitive salary Beautiful working environment and premium clientele


Highlights
  • Company name
    AMA Concept
  • Job position
    Receptionist
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