Optical Assistant - Online Retailer - Bury (Greater Manchester)

Optical Assistant - Online Retailer - Bury (Greater Manchester). A fantastic opportunity has arisen for an experienced Optical Assistant to join the customer service team of one of the UK's largest independent online retailer of luxury sunglasses and prescription eyewear. Based at a modern head office in Bury, you'll support customers through their eyewear journey, offering expert product and prescription advice via email, live chat, and phone. You'll be part of a fast-growing business with over 26,000 five-star Trustpilot reviews and a strong reputation for customer excellence.

Salary: £24,000 - £25,000 | Full or Part Time (min 30 hours/week) | Permanent

Location: Head Office, Bury, Greater Manchester

• Assist customers with frame and lens selection for prescription eyewear
• Handle enquiries via phone, email, and live chat
• Offer expert advice on prescription lenses, product features, and styling
• Support order tracking, aftercare, and customer issue resolution
• Work closely with in-house teams including the optical lab and fulfilment

• Proven experience as an Optical Assistant
• Strong product knowledge across prescription lenses and designer eyewear
• Excellent communication and multitasking skills
• Confident using IT systems in a customer service setting
• Calm, professional, and proactive attitude

• Salary: £24,500 - £25,000 (depending on experience)
• Hours: Full or part time (30 - 37.5 hours/week), 9am - 5pm
• Primarily Monday to Friday with occasional weekends
• Holidays: 26 days + Bank Holidays
• Staff discount, pension scheme, professional development fees paid

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