Veterinary Receptionist, Kidlington

Are you ready to put pets first? At CVS Vets, we make pets a priority every day!

To be based across our three sites: Kidlington, Headington, and Botley Road. Flexibility to cover all sites is essential.

Contract: 6‑Month Maternity Cover. Hours: 22.6 hours per week. Shift pattern: Monday – Friday, 08:00 – 19:00, with a share in the Saturday rota, 08:30 – 17:00.

• Manage communication: handle incoming calls and schedule appointments efficiently.
• Resolve inquiries: respond to queries via phone, e‑mail, and in‑person interactions with professionalism.
• Client reception: greet and register new clients, ensuring a warm welcome.
• Insurance management: process and manage insurance forms adeptly.
• Medication distribution: dispense medications as required.
• Financial transactions: process payments accurately and efficiently.
• Emotional support: provide empathy and understanding to clients during distressing times, while maintaining professionalism.
• System utilisation: organise patients using the in‑house system efficiently.
• Inter‑practice communication: liaise with veterinary practices to address patient needs and queries.
• Debt and refund management: make necessary phone calls regarding debts, belongings, and refunds.
• Client care: ensure every client feels welcomed and valued at our practice.

• Previous experience as a receptionist is a must; experience in a veterinary setting is a bonus.
• Resilience and the ability to handle emotional situations with grace.
• Strong communication skills paired with genuine empathy.
• Outstanding customer service skills and experience with the public.
• Positive attitude and superior teamwork abilities.
• Proficiency in Microsoft Office and database systems.

• Salary aligned with the National Minimum Wage.
• Five weeks' annual leave (pro‑rata) per annum, plus bank holidays.
• Staff discount scheme on veterinary bills and care.
• Staff discount on Animed Direct, our online dispensary, where you can benefit from discounts on pet medicines, products and food.
• Employee Assistance Programme for confidential wellbeing support.
• And lots more, as part of our commitment to help you feel recognised, supported and appreciated.

Our innovative Receptionist Careers Pathway offers a clear, structured path to develop your skills and grow within CVS. With a range of courses, you will gain the knowledge and confidence to deliver top‑tier client service and advance your career with us.

CVS is dedicated to fostering an inclusive workplace where everyone can be their true selves, celebrating diversity and empowering each team member to perform at their best. We are committed to building a workforce that reflects the diverse communities we serve.

Please note: We can only accept applications from candidates with the Right to Work in the UK, as we are unable to offer visa sponsorship for clinical support roles due to Home Office criteria.