Deputy Manager - CQC, Bournville

About the Role

We are looking for an experienced and motivated Deputy Leader to support the Registered Manager in the day-to-day running of a CQC-registered mental health supported living service for male service users.

This is a hands-on leadership role, ideal for someone with strong mental health experience who is confident in managing staff, supporting service users, and ensuring high standards of care, safety, and compliance.

Key Responsibilities

• Support the Registered Manager in the overall management of the service
• Lead and supervise staff teams, including rota management, supervision, and appraisals
• Ensure care and support is person-centred, outcome-focused, and recovery-based
• Oversee risk assessments, support plans, incident management, and safeguarding
• Act as a point of escalation for complex behaviours and mental health crises
• Maintain compliance with CQC regulations, policies, and procedures
• Support with audits, inspections, and quality improvement
• Liaise with professionals including social workers, mental health teams, families, and commissioners
• Support recruitment, induction, and training of staff
• Participate in on-call duties as required

Essential Requirements

• Proven experience in mental health supported living / residential care
• Experience in a senior support worker / team leader / deputy manager role
• Strong understanding of CQC standards, safeguarding, and mental health legislation
• Ability to manage and motivate staff effectively
• Confident handling incidents, risk, and complex needs
• Good communication and leadership skills
• IT skills for care records and reporting
• Enhanced DBS (or willingness to obtain one)

Desirable

• NVQ Level 3 or 5 in Health & Social Care (or working towards)
• Experience supporting service users with challenging behaviour, dual diagnosis, or forensic backgrounds
• Experience supporting CQC inspections

Job Types: Full-time, Part-time

Pay: £13.50-£15.00 per hour

Expected hours: 26 – 30 per week

Benefits:

• Flexitime

Work Location: In person