Veterinary Receptionist - Team Lead, Kirkcaldy

Are you ready to put pets first? At CVS Vets, we make pets a priority every day!

We're on the lookout for a dynamic and passionate animal enthusiast to step into the role of Veterinary Receptionist – Team Lead at Albavet Veterinary Surgeons.

Location: 24 Nicol Street, Kirkcaldy, Fife, KY1 1NY

Contract: Permanent

Hours: 40 hours per week

Shift Pattern: Monday – Friday, working a varied shift pattern between 08.00 – 20.00, with a share in the 09.00 – 17.00 Weekend rota

Day-to-day responsibilities will include:

• Leading the Receptionist team, including training and providing support and guidance
• Creating and managing the team rota
• Supporting with Recruitment and liaising with the internal recruitment team

Additional Day-to-day duties of the role will include:

• Answering phones and booking appointments
• Responding to queries via phone, in person and email
• Registering new clients
• Completing insurance forms
• Dispensing medications
• Taking payments
• And most importantly; providing a warm and welcoming experience to our clients arriving at the practice

• Previous Receptionist experience is essential, veterinary experience is a plus!
• Leadership skills would be highly desirable
• Resilient with the ability to cope with potentially distressing and emotional situations
• An excellent communicator with strong empathy
• Excellent customer service skills and experience in dealing with members of the public
• A positive attitude and excellent teamwork skills
• Proficiency in Microsoft Office and other database management and operating systems

• Salary will be up to £30,000 pro rata, dependent on experience and skills
• Five weeks' annual leave (pro rata) per annum, plus bank holidays
• Staff discount scheme on Veterinary bills and care
• Staff discount on Animed Direct, our online dispensary, where you can benefit from discounts on pet medicines, products and food
• Employee Assistance Programme for confidential wellbeing support
• And lots more, as part of our commitment to help you feel recognised, supported and appreciated!

We can only accept or progress applications from candidates with the Right to Work in the UK, as we are unable to offer visa sponsorship for clinical support roles due to Home Office criteria.