Retail Associate: Customer Experience & Staff Perks, Royal Leamington Spa

Role Overview

At JD Group, we set the pace and deliver an outstanding experience every day. As a Store Colleague, you’ll greet customers with confidence and energy, keep displays sharp, replenish stock, and maintain high service and presentation standards. You will help keep the store running smoothly and showcase the quality JD Group is known for.

Key Responsibilities

• Welcome customers with confidence and energy, offering friendly support and helping them find the products they love.
• Use in‑store devices to check stock, share product options, and support the full customer experience.
• Keep the shop floor clean, tidy, and fully replenished – ensuring displays stay fresh and on‑brand.
• Support day‑to‑day store tasks, including till work, restocking, and following all safety and store guidelines.

Skills & Experience Required

• A positive, enthusiastic approach suited to a fast‑paced, customer‑focused retail environment.
• Strong communication skills, with confidence engaging customers and working as part of a team.
• Willingness to learn, take on new tasks, and grow your skills in a supportive store environment.
• Flexibility to work various shifts, including weekends, evenings, and busy seasonal periods.

Desirable Attributes

• A genuine passion for JD’s brands, trends, and the latest products.
• Proactive attitude, with the confidence to approach customers and support sales opportunities.
• Strong attention to detail, ensuring the shop floor always looks sharp and ready.
• Self‑motivation, with a desire to improve and progress within JD Group.

What We Offer

• Hourly Rate – £12.81
• Incremental Holiday Allowance
• Staff Discount on qualifying purchases across Group retail stores and online
• Exclusive Colleague Bike Discount scheme
• Discounted Gym membership
• Personal development opportunities to learn and develop at work
• Access to Apprenticeships and accredited qualifications

Equal Opportunity Statement

We are proud to be an equal opportunity employer, committed to creating a workplace where every colleague is valued, respected, and empowered. We celebrate diversity and strive to ensure that all colleagues, regardless of background, identity, or lived experience, can thrive and contribute meaningfully.

About JD Group

Founded in 1981 with a single store in the Northwest of England, JD Group has grown into a leading global omni‑channel retailer in sports fashion, outdoors, and gyms. Our diverse and dedicated teams operate across a portfolio of renowned retail brands in multiple international markets. Listed on the London Stock Exchange since 1996 and a proud member of the FTSE100 since 2019, JD Group continues to expand both in the UK and globally, driven by a commitment to innovation, excellence, and possibility.

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