Implementation Specialist, Horsforth

Implementation Specialists at TPP are responsible for guiding new customers through the process of planning and managing the implementation of our SystmOne software. The role includes overseeing and planning projects from start to finish both in the UK and internationally. One week you could be planning an implementation for a Mental Health Trust within the UK and the next you could be with a family doctor in China checking data has migrated correctly.

With tens of thousands of patients in most projects, your job will be to deliver a safe and successful migration. You will work alongside other teams in the company to take issues from customers and help solve complex problems. The team is involved in every stage of the implementation process, from arranging the initial contract, to managing the direction of the project and ensuring the customer is satisfied with the product and level of service they receive.

No experience of IT, healthcare or project management is required. If you have good communication skills and are keen to learn, you will be given responsibility within your first few weeks. You will get the opportunity to work across many other parts of the business such as finance, HR and recruitment.

I have been involved in a large variety of deployments over the years, such as General Practice, Community and Hospital migrations. I’ve overseen the implementation of a large Mental Health Trust, which involved migrating 220,000 patient records into SystmOne, as well as the implementation of SystmOne internationally to both a large hospital group in Vietnam and over 300 health clinics in Malaysia. This has allowed me to travel to an area of the world I never thought I’d get the chance to go to.