Quality & Reporting Lead – Shared Services, Leeds

Quality & Reporting Lead – Shared Services | Up to £45,000

L:eeds | Hybrid

A large, well‑established organisation that is continuing to invest in its Shared Services function and is now looking to appoint a Quality & Reporting Lead.

This is a newly created role, reporting into senior leadership, with a clear mandate to own quality, reporting and insight across core finance processes within the Shared Service centre.

You’ll sit at the heart of the Shared Services operation, helping to ensure a consistent, high‑quality service across OTC, PTP and RTR. The focus is on combining hands‑on quality assurance with meaningful reporting and analysis to support continuous improvement.

Key areas include:

• Auditing service tickets and outputs against SOPs and SLAs
• Producing clear, value‑adding dashboards and quality reports for senior stakeholders
• Analysing volume and utilisation data to identify trends and improvement opportunities
• Supporting SOx and internal control standards
• Working closely with SSC leads to embed best practice and reduce rework
• Contributing to data quality and cleansing initiatives

• Experience in a Shared Services / SSC environment or working across a process improvement role within finance
• Exposure to OTC, PTP or RTR processes
• Strong analytical and reporting capability, with the confidence to explain insights clearly
• Comfortable operating in a controls‑focused or SOx‑aware environment
• Power BI experience preferred (but not essential)