Medical Receptionist, Leeds

Are you a people person who thrives in a fast-paced environment andloves making a difference every day? Were looking for a warm, organised, andproactive Medical Receptionist to become a valued part of our friendly andsupportive team across our Wetherby and Bramham sites.

This is far more than a reception role youll be the welcoming faceand reassuring voice of the Practice, playing a key part in delivering anoutstanding experience for our patients. Every day brings something different,offering the opportunity to support the smooth running of essential healthcareservices.

Main duties of the job

What Youll Be Doing

As a central member of our team, you will:

• Provide a professional, compassionate, and efficient service to patients both in person and over the phone.
• Book appointments, arrange home visits, and respond to patient enquiries with care and confidence.
• Process incoming mail and patient communications accurately and promptly.
• Manage important administrative tasks including medication requests, pathology results and patient follow-ups.
• Welcome and register new patients, helping create a positive first impression of the Practice.
• Prepare and process documents including forms, letters, and fit notes.

About us

At our GP surgery, youll be joining a friendly, supportive, and patient-focused team that takes pride in delivering high-quality care to our local community. Our reception team plays a vital role in ensuring patients feel welcomed, listened to, and supported from the moment they contact the practice.

We foster a positive and respectful working environment where teamwork, professionalism, and compassion are at the heart of everything we do. We understand the importance of collaboration and communication, and we value every member of staff for the contribution they make to the smooth running of the surgery.

We are looking for someone who shares our strong work ethic, is reliable, organised, and able to remain calm and empathetic in a busy healthcare setting. In return, we offer a supportive workplace with opportunities to learn and develop, alongside experienced clinical and administrative colleagues.

We are proud of the caring culture within our practice and are looking for someone who will enjoy being part of a dedicated and professional team.

Job responsibilities

As a Medical Receptionist, you will be the first point of contact for patients, providing a professional, friendly, and compassionate service both face-to-face and over the telephone. You will support the smooth day-to-day running of the Practice by booking appointments, managing patient enquiries, processing correspondence, and carrying out a range of administrative duties. The role also includes handling medication requests, pathology results, patient registrations, and preparing medical documentation, ensuring all tasks are completed accurately, efficiently, and with sensitivity to patient needs.

Person SpecificationExperience

• Excellent communication and interpersonal skills
• Friendly, compassionate, and professional manner
• Strong organisational skills and attention to detail
• Ability to work effectively in a busy environment and remain calm under pressure
• Good IT and administrative skills
• Ability to maintain confidentiality and handle sensitive information appropriately
• Reliable, punctual, and able to work as part of a team
• Strong customer service skills with a patient-focused approach
• Previous experience working in a GP surgery, NHS, or healthcare setting
• Knowledge of medical terminology or clinical systems
• Understanding of patient confidentiality and data protection requirements

Experience

• Previous experience in a reception, administrative, or customer service role
• Experience handling telephone enquiries and appointment booking systems
• Confidence using computer systems and Microsoft Office applications

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

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