Operations Manager, Leeds

Manages the daily operation of a customer service operation (specifically online services, including social media interactions with customers) to achieve clearly defined outcomes, whilst supporting the development of their teams, creating a positive working environment, where we can delight our customers

Job title:
Operations Manager

Job Description:

When you join us, you will receive comprehensive training and support, along with opportunities to grow and develop your skills within the business. We also offer:

Competitive Salary: A remuneration package designed to be both competitive and rewarding.
Generous Annual Leave: Enjoy a substantial annual leave allowance of 23 days.
Comprehensive Pension Scheme: A pension plan to secure your financial future and support your retirement plans.
Continuous Learning Opportunities: Engage in regular training events to enhance your skills and knowledge.
Exclusive Discounts on Diverse Products and Services: Access a broad spectrum of discounts on various products and services.
Support for Work-Life Balance: Benefit from childcare vouchers and a cycle-to-work scheme.
Financial Assistance and Convenience: Enjoy interest-free season ticket loans and, where available, on-site parking.
Ease of Commute: Utilise a free city centre shuttle bus, facilitating your commute.
And More: Explore additional benefits designed to enhance your overall work experience.

What you will deliver:

Motivating and effectively managing allocated Team Managers within the unit to ensure delivery of the unit business plan
Working with Resourcing and L&D to define specific recruitment and training needs
Executing a well-defined Communication and Engagement model to ensure all teams understand the performance of our business
Instilling Capita and client specific cultural values and behaviours
Ensuring delivery of Client KPIs including day to day service levels and quality and compliance measures
Identifying and highlighting further opportunities for service and process improvements
Achieving productivity targets including attendance and attrition
Being an active member of any client forums and internal sessions
Responsibility of Conduct/Absence/Performance issues which escalate above the accountability of a Team Manager
Lead customer&people strategic development plans, whilst owning the liaison with the relevant internal&external stakeholders

What we are looking for:

Tenured experience at Operational Manager level is essential
Excellent leadership, people management, communication and influencing skills at a senior level
Ability to engage with all hierarchy levels
High impact presentation skills
Ability to demonstrate achievement of results e.g. business improvements, cost savings, people engagement&attrition reduction
Effective stakeholder management
Excellent analytical and problem solving abilities

What will happen next:

Choose apply now to fill out our short application
Your application will be reviewed and if successful;
You will be invited to attend a interview with the Hiring Manager

Location:
Leeds
,
United Kingdom

Time Type:
Full time

Contract Type:
Permanent