Assistant Housekeeping Manager - Lead Guest Experience, Leicester

We are currently recruiting for an Assistant Housekeeping Manager at the Leicester Marriott Hotel.

Are you passionate about delivering exceptional hospitality and eager to join a dynamic team at one of the world's leading hotel brands? We are currently recruiting for a dedicated individual to join our team. We believe in creating memorable experiences for our guests and we want our associates to be at their best: to care for their holistic wellbeing, to feel a sense of belonging, to know their co‑workers are committed to a culture of respect and kindness.

As an Assistant Housekeeping Manager, you will find yourself right in the heart of things. You will support Executive Housekeeper to lead the Housekeeping team which includes housekeepers, public area cleaners and linen room associates. A true “roll up your sleeve” role, you will do whatever it takes for your team to succeed and create a one‑of‑kind experience. When a guest walks into any of our rooms – imagine that first look around they take. Followed by that sigh of relief because they’ve arrived to their home away from home. You will be required to manage, train, and develop team members and work within budgeted guidelines.

You will have experience in a similar role or are a successful housekeeping supervisor looking for their next step to develop your career. Experience in a hotel environment along with experience in coaching and developing team members, delivering exceptional customer experiences are preferred. You will have a warm, people‑oriented demeanour, a gift for paying attention to the smallest details and have a positive outlook and outgoing personality.

• Support the management of daily housekeeping operations, ensuring procedures, standards, and hotel policies are consistently followed.
• Assist in supervising, training, and supporting housekeeping associates to maintain high standards of cleanliness, presentation, and guest service.
• Empower and motivate team members to deliver exceptional guest experiences and excellent customer service.
• Recognise repeat guests and support the delivery of their preferences and special requests to enhance guest satisfaction.
• Handle guest enquiries, requests, and complaints professionally, resolving housekeeping‑related concerns promptly and efficiently.
• Monitor cleanliness, presentation, and organisation across guest rooms, public areas, and back‑of‑house spaces to ensure brand standards are maintained.
• Ensure compliance with health, safety, and hygiene procedures to maintain a safe and clean environment for guests and associates.
• Anticipate guest needs and support the team in delivering an exceptional, above‑and‑beyond guest experience.
• Assist with stock control, inventory management, and ordering housekeeping supplies to ensure operational efficiency.
• Identify opportunities for improvement based on guest feedback and support initiatives to enhance service quality.
• Work closely with other hotel departments to coordinate guest requests and ensure smooth day‑to‑day hotel operations.
• Support room inspections and quality checks to ensure guest rooms meet cleanliness and presentation standards before arrival.

• Follow all company and safety and security policies and procedures.
• Report maintenance needs, accidents, injuries, and unsafe work conditions to the manager.
• Complete safety training and certifications.
• Ensure uniform and personal appearance are clean and professional.
• Maintain confidentiality of proprietary information.
• Communicate with others using clear and professional language.
• Develop and maintain positive working relationships with others.
• Support the team to reach common goals.
• Listen and respond appropriately to the concerns of other employees.
• Ensure adherence to quality expectations and standards.

Note: This above description is not intended to establish a total definition of the job, but an outline of the duties.

• Free Meals on Duty: Enjoy complimentary meals while at work.
• Explore Discounts: A Marriott Discount Card that offers benefits on hotel stays and F & B across 140 countries.
• Pension Scheme: Participation in The People’s Pension.
• Employee Assistance Programme: Free and confidential support for various challenges, including financial advice, stress, and health issues.
• Career Development: Opportunities for career growth and internal transfers within Marriott's global network.
• Training and Development: Access to training programs to enhance your skills and advance your career.

Join us and be part of a team that values excellence, sustainability, and career growth. Apply today to start your journey with Marriott!

Compensation: Competitive salary