Operations Processor - Office, Merseyside

Gi Group are currently working with a large client in Speke, Liverpool, who are looking for an Operations Agent to work on a full time basis in their busy office. This is a permanent position with the right candidate becoming an integral member of the team. Hours: 12noon to 9pm Monday to Friday Salary: £19,000 - £21,000 per annum. Operations Agent The Operations Agent, is a hands on role, working within the office section of the Service Centre. You will be the face of the Service Centre, providing excellent customer service both internally and externally. Main Duties: * Provide administrative and operational tasks, necessary to ensure the correct functioning of the Service Centre * Ensure all actions are completed quickly and efficiently. * Maintain a high level of attention to detail. * Adhere to all Health & Safety, Quality, Security and Environmental compliance standards which also includes the working time directive. * All employees are to bring any potential security breaches or concerns to the attention of their supervisors * Provide administrative and operational tasks, necessary to ensure the correct functioning of the Service Centre * Answer all calls to the Service Centre within 3 rings in a professional manner. * Respond to all queries in accordance with company standards. (GSOP) * Deal with all internal and external customers visiting the Service Centre in a professional manner. * Manage day to day workload and seek support when required. * Represent the company in a professional and efficient manner in order to increase customer satisfaction. * Responding to Problem Pieces and ensure redistribution is arranged in accordance with global standards * Use computer systems with numerous applications to ensure work completed in accordance with company requirements. * Plan and prepare working practices ensuring maximum efficiency * Adhere to legislation including Health and Safety, Working Time Directive regulations etc. * Expected to comply with company standard uniform and ID passes should be worn at all times. * Adhere to all company procedures * Perform any other reasonable duties as required If you are interested in this position, please apply for the chance of an immediate interview. Gi Group Holdings Recruitment Limited group of companies includes Gi Recruitment Limited, Draefern Limited, Gi Group Recruitment Ltd, INTOO (UK) Limited, Marks Sattin (UK) Limited, TACK TMI UK Limited and Grafton Professional Staffing Limited. We are committed to protecting the privacy of all of our candidates and clients. Following some recent changes to data protection laws we have updated our Privacy Policy. To view a copy and to help you understand how we collect, use and process your personal data please visit the Privacy page on our Gi Group UK website