Desktop Support Engineer, Liverpool L3 1BP

Description

Onsite EUC Job Description

EUC & Deskside Support

Provide onsite deskside support for endâuser issues including software installation/uninstallation, Outlook/email configuration, Microsoft Office issues, and desktop/laptop application problems.
Support user account and passwordârelated issues in coordination with remote support teams.
Deliver VIP support, including assistance during critical business hours.
Provide conference room and event support, including setup and troubleshooting of AV and conferencing equipment.

Hardware & Infrastructure Support

Perform physical installation, troubleshooting, repair, maintenance, and testing of IT equipment.
Execute rack preparation and rackâandâstack activities for switches and routers as required.
Provision, deploy, and maintain endâuser hardware, including PCs, laptops, tablets, thin clients, monitors, peripherals, headsets, and collaboration devices.
Install and troubleshoot wireless access points.
Coordinate site access, equipment staging, and related onsite activities.

Operations, Audits & Security

Conduct site audits and reconcile asset and configuration discrepancies.
Ensure compliance with desktop security standards, including antivirus monitoring, patch management, and organizational security policies.
Maintain accurate documentation of onsite activities, actions taken, and resolutions.

Technical Skills & Competencies

Strong handsâon experience with Windows desktop and laptop environments.
Good understanding of enterprise hardware, peripherals, and basic networking (switches, routers, access points).
Experience with Microsoft Office and Outlook support.
Familiarity with endpoint security, patching, compliance, and ITSM/ticketing tools.
Strong customer service orientation with the ability to handle highâpriority and VIP support independently.

Job Type: Full-time

Pay: £24,000.00-£26,000.00 per year

Experience: