Trainee Enforcement Agent, Liverpool

OTE:£45,000£60,000 per year Job Type: Full-time, permanent Training: 12-week programme with City&Guilds Taking Control of Goods Certification Benefits: Company van, fuel card, work phone, 25 days holiday plus bank holidays, pension, health cash-back plan and staff discounts Are you from an emergency services, ex-military, prison service, custody, security, field operations or public-facing compliance background and looking for a new career?Our client is recruiting Trainee Enforcement Agents through its Academy. This is an excellent opportunity to transfer your resilience, communication skills and judgement into a structured enforcement career, with full training, a recognised qualification and long-term development. You do not need previous enforcement experience. We are looking for people who can stay calm under pressure, communicate professionally, follow process, make fair decisions and handle sensitive situations with integrity.Whats in it for you? OTE of£45,000£60,000 per year Uncapped commission once training is completed Full 12-week training programme City&Guilds Taking Control of Goods Certification Company van Fuel card Work phone 25 days annual leave plus bank holidays Pension scheme Health cash-back plan Enhanced family benefits Staff discounts across shopping, travel, leisure and wellbeing Long-term career development within enforcement and field operationsThe role As a Trainee Enforcement Agent , you will support local authorities and communities by working with residents and business owners to bring unpaid council tax or business rates up to date. This is a responsible, field-based role where you will make in-person visits, manage a varied caseload and deal with a wide range of people and circumstances. Some situations will be sensitive or challenging, so you will need confidence, empathy, resilience and strong judgement.You will be fully supported through a structured 12-week training programme, helping you gain your City&Guilds Taking Control of Goods Certification and develop a respected professional pathway in enforcement. What youll be doing Carrying out enforcement activity, including executing Liability Orders Making in-person visits to residents and businesses Assessing individual circumstances and securing payments or recovering goods where requiredManaging a varied caseload, including persistent evasion and high-priority cases Using investigative skills to locate individuals and gather relevant information Identifying non-compliance or evasion tactics and responding with evidence-led solutions Handling sensitive conversations, including with vulnerable people, using empathy and professionalismMaintaining accurate records, managing payments and following legal, regulatory and operational requirements Working flexibly, including early mornings, some evenings and occasional weekends Travelling as required, with some overnight stays where necessary Why your background could be a strong fit This role could suit people from the police, prison service, armed forces, fire service, ambulance service, custody, security, field compliance, local authority enforcement, public-facing operations or similar backgrounds .You may already be used to: Managing conflict calmly and professionally Speaking with people in stressful or sensitive situations Following legislation, policy and clear procedures Working independently and taking ownership Assessing risk, vulnerability and personal safety Remaining calm when challengedKeeping accurate records and evidence Making fair, practical decisions under pressure Representing an organisation professionally in the community These skills are highly transferable into a career as an Enforcement Agent. What were looking for We are looking for candidates who are: Clear, confident and professional communicatorsResilient, persistent and able to stay motivated through challenging cases Calm under pressure and able to manage conflict appropriately Fair, empathetic and able to assess individual circumstances professionally Outcome-focused and motivated to achieve personal and business targets Organised and able to manage a caseload independentlyDigitally capable, with the ability to retrieve, analyse and interpret information Comfortable learning and applying policy, procedure and legislation accurately Reliable, accountable and committed to high standards Essential requirements Full UK driving licence At least 12 months driving experienceNo more than 6 points on your licence Able to pass Disclosure and Barring Service checks Able to pass a County Court Judgment check Flexible approach to working hours, including early mornings, some evenings and occasional weekends Keywords / suitable previous experience This role may suit candidates who have worked as a Police Officer, Prison Officer, Military Police, Armed Forces, Army, Navy, RAF, Royal Marines, Firefighter, Ambulance Service, Paramedic, Security Officer, Custody Officer, Detention Officer, Enforcement Officer, Field Officer, Field Agent, Compliance Officer, Investigation Officer, Debt Recovery Agent, Collections Agent, Warrant Officer, Civil Enforcement Officer, Bailiff, Customer Resolution Specialist or Field Service Representative.Apply now This is a strong opportunity for someone looking to build a long-term career in enforcement, with full training, recognised certification, a company van and strong earning potential. 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