Product Consultant - Talent/HR Service Delivery, Liverpool

Position Summary

Product Consultant role to shape the future of Talent/HR Service Delivery at EY. This high-impact role drives innovation through AI, automation, and user experience to deliver smarter, efficient Talent solutions at scale. The consultant will work across a global ecosystem translating strategy into tangible outcomes that improve business performance, service delivery and employee experiences.

What Will You Do For Talent/HR Service Delivery

• Lead the design and deployment of Talent solutions across process, technology, and data
• Drive innovation through AI and automation to transform service delivery and user experience
• Contribute to development of the Talent Service Delivery roadmap
• Manage end‑to‑end delivery across global teams, including both internal and external delivery partners
• Influence senior stakeholders and ensure successful adoption across Regions and Service Lines (business)
• Use insights (data, process mining, employee feedback) to identify opportunities for optimisation and enhancements
• Contribute to business cases and prioritisation of strategic initiatives
• Drive simplification and reduce duplication across the Talent ecosystem

What We Are Looking For

• Strong experience owning a Talent/HR digital product or enterprise platform, with accountability for roadmap, prioritisation, and outcomes
• Extensive knowledge of Talent/HR transformation, service delivery, and process design
• Proven ability to deliver change in complex, global environments
• Strong stakeholder management and influencing skills, including at senior levels
• Understanding of core HR technologies (e.g., ServiceNow HRSD, SAP SuccessFactors) and emerging AI/automation trends
• Strategic mindset with the ability to translate ideas into practical, scalable solutions
• Analytical mindset, comfortable using data to drive material change in service delivery
• Comfortable operating in ambiguity and driving outcomes in fast‑paced environments
• Practical, detail‑oriented approach with a strong focus on clarity, simplicity, and employee experience

Why join us

• Be at the forefront of AI‑enabled Talent transformation
• Shape global solutions that impact employees at scale (400K people)
• Work in a collaborative, high‑performing, forward‑thinking environment
• Influence strategic priorities and see the direct impact and outcomes of your work

What We Offer You

At EY, we’ll develop you with future‑focused skills and equip you with world‑class experiences. We’ll empower you in a flexible environment and fuel you and your extraordinary talents in a diverse and inclusive culture of globally connected teams.

#J-18808-Ljbffr