Systems Engineering Specialist - Prisma Access, London

Job Description You will work with your sales partner to establish relationships with customers with the goal of helping them detect and prevent advanced cyber attacks and breaches by advising them on what applications to deploy from the Palo Alto Networks platform. Our systems engineers have a deep technical understanding of cybersecurity products, integrations, and critical cyber threats facing our potential customer?s environments. We need these technical guides to work with our sales teams, providing training and technical support. You build trust with our clients and teams, establishing strong rapport as a trusted advisor, and build an environment where our clients feel (and are) secure. Additionally, you'll be called upon to offer feedback to our product management team on new feature requests and product improvements based on what you learn from your customer base. Qualifications Your Impact * Establish yourself as a trusted advisor to prospects and customers working with your Account Manager and the local partners within your territory * Identify and document specific problems with prospective and current customers which can be solved through the deployment of integrated solutions * Architect and propose validated solutions which address the identified cybersecurity problems in each individual environment * Ensure ongoing customer happiness, support, and adoption * Continuous self-improvement and learning to maintain technical leadership of applicable technologies (data centre, SDN, public cloud, security, networking, etc.) * Understand and effectively differentiate against our top competitors * Act as the customer advocate for any issues that require technical assistance and follow up with the customer until the issue is resolved