Telephony Engineer, London

About the Company ? Telephony Engineer Our client is looking for someone who is passionate about IT and there has never been a more exciting time to join their team. The CIO Team takes care of all the Information Technology aspects. They cover the whole range of areas within IT, from Infrastructure & Architecture to Digital Transformation & Innovation. They are responsible for the Technology Operations and for managing the IT Suppliers, and they guarantee the Information Security for their Partners and Customers. They also have ownership of Business Intelligence across the Company. Workplace Technology Designs and Develops the roadmap and strategy for the Digital Workplace. Key technologies that the team is in charge and accountable for, are Desktop, Mobile, Unified Communications, Collaboration, Video Conferencing technology to partners. The team owns the technologies from a service ownership perspective and are ultimately accountable for the delivery of the service (Vision, Road map, Design, Implementation) Key Accountabilities ? Telephony Engineer * Provide service and operational excellence for clients in the field of Workplace Technology through the effective and efficient management of external suppliers and internal teams that meets agreed service levels and budgets. * Owning the resolution of significant incidents and problems; providing technical input to the resolution and recovery of normal operations. * Participating in the evaluation of Requests For Change (RFCs) to align services with business needs, maximising value whilst minimising incidents. * Research and develop solutions that expand or enhance the service and technology portfolios, automate IT operations, reduce costs or increase levels of service * Initiating and setting up projects and programs related to Workplace Technology improvements * Identifying and assessing risks, and implementing countermeasures * Providing input to the Technical Design Authority, including drafting and submitting technical proposals, and reviewing progress to ensure they meet business needs * Managing and ensuring our clients commitment to protect the integrity and confidentiality of systems and data Preferred Skills and Experience ? Telephony Engineer * Expert knowledge in Skype for Business Online, Microsoft Teams from UC, Collaboration and Enterprise Voice perspective * Expert knowledge of the Microsoft 365 Platform and services * Expert understanding of Microsoft licensing models * Strong experience in configuring and managing Session Border Controllers/Gateways * Strong Knowledge of Enterprise Mobile solutions * Good knowledge in Cisco contact centre technology * Good knowledge of Video Conferencing solutions (H.323, H.263/H.264, SIP) * High degree of analytical and problem solving skills * Proven experience in running the delivery, implementation and/or migration of Skype for Business/Microsoft Teams * Ability to lead a project from start to finish * Excellent written and oral communication with ability to speak authoritatively at all levels * Working knowledge of Powershell, Active Directory, DNS, Load Balancing * Product pipeline and governance management * Experience with BT Engage, Cisco Video Conferencing, Bluejeans, Cisco Contact Centre ? (advantage) * Industry relevant certifications MCSA/MCSE- (advantage)