Host, Greater London

Description

We’re looking for experienced front‑of‑house professionals who set the tone from the very first moment. As part of Poolhouse’s opening team for our February 2026 launch, this role is reserved for hosts and receptionists who already operate with confidence, warmth, and control in busy, guest‑facing environments. You’ll be the first and last impression of the brand, so prior experience in premium or high‑volume hospitality is essential.

Department: Host

Location: London Liverpool Street

Compensation: £12.21 – £16.00 per hour

What This Role Is Here To Do (Role Purpose)

As the first and last face our guests see, the Host plays a vital role in creating a standout experience from the moment they walk through the door. You’ll bring warmth, confidence, and impeccable organisation to every shift: welcoming guests, managing bookings, coordinating smooth arrivals and departures, and keeping the venue buzzing with good vibes and great flow.

What Success Looks Like

• Guests feel immediately welcome and well looked after
• Bookings and arrivals are handled efficiently and with care
• Guest flow is managed seamlessly during peak and quiet times
• Front‑of‑house team are supported with up‑to‑date guest info
• Queues are avoided and table turnover is managed smoothly
• You bring energy, clarity, and calmness to busy moments

Where This Role Can Take You

• Front of House Manager
• Events Coordinator

Our Way of Working

Experience Obsessed | Take Care | Seek Excellence | Integrity | Elite Sports Team Mentality

Key Responsibilities

• Welcome every guest with warmth, energy, and confidence
• Manage the booking system and guest list with attention to detail
• Communicate expected wait times, table availability, and venue layout
• Proactively monitor guest movement and adjust flow where neededAct as the point of contact for bookings, walk‑ins, and special occasions
• Liaise with FOH team to ensure tables are guest‑ready and properly turned over
• Support queue management and minimise guest wait times
• Handle guest queries or concerns professionally and positively
• Keep the host stand organised and presentable at all times
• Assist with cloakroom duties and guest belongings when required
• Keep a calm head and a smile during busy periods

Skills, Knowledge and Expertise

• Friendly, confident, and articulate communicator
• Highly organised and comfortable managing multiple bookings at once
• Calm under pressure with a guest‑first attitude
• Naturally warm and welcoming with excellent people skills
• Comfortable using booking software and digital tools
• Able to read the room and adapt tone and pace accordingly
• Works well in a team and supports others to deliver seamless service
• Strong attention to cleanliness, detail, and appearance of the welcome area

Benefits

• Employee ‘Success Share Scheme’
• Free Health Assured EAP membership (counselling, life coaching, legal and financial support)
• Perks and Discounts platform
• £100 Monthly Employee rewards
• Medicash Health Cash plan
• Wagestream access (early pay & savings tools)
• Paid volunteer day for a charity of your choice
• A Duvet Day Allowance
• Birthdays off
• Free nutritious meals at work
• Twice yearly Poolhouse Socials