Electronic Gaming Host, Greater London

At Metropolitan Gaming, we don’t just offer jobs—we create experiences. Whether it's the electric buzz of our city casinos or the slick precision of our online platform, we’re the heartbeat of high‑end gaming. From the iconic Empire Casino in Leicester Square to the luxury of Metropolitan Mayfair, our ten venues across the UK and Egypt are made for those who live life full throttle.

We value our employees and offer a benefits package to ensure your job is both fulfilling and rewarding. We offer the opportunity to learn and grow within the company, regular training and development, and to be part of an exciting high‑performance team. On top of our competitive salary, here are some of the benefits we offer:

• 50% off food and beverages in all UK venues
• Extensive Rewards platform: discounts on travel, retail, hospitality, health and much more
• Company Sick Pay
• Company Pension
• Life Assurance
• Refer a friend incentive
• Employee health and wellbeing services
• Virtual GP Services
• Season Ticket Loans
• Employee assistance program: A confidential helpline providing 24/7 advice and counselling
• Cycle to work scheme
• Financial advice services

We are looking for an Electronic Gaming Host to maintain overall efficiency and operation of the Electronic Dept, maintaining the highest standard of efficiency and security in accordance with the policies and procedures of the company.

• Make regular inspections for tampering, repairs and maintenance of all gaming electronic units
• Greet and engage guests in the electronic gaming area, providing friendly and professional service
• Assist guests with machine operation, game selection, ticketing, and payouts as needed
• Monitor gaming areas to ensure compliance with gambling regulations, venue policies, and safer gaming standards
• Promote Metropolitan Loyalty programme and encourage guest enrolment and participation
• Respond to guest inquiries, complaints, and technical issues promptly, escalating to supervisors or technicians when required
• Maintain accurate records of guest interactions, promotions, and payouts
• Support promotional events, tournaments, and special activities on the gaming floor
• Ensure all machines and areas are clean and operational
• Stay up to date on current games, features, and venue promotions to provide informed assistance to guests
• Collaborate with the technical and security teams to report malfunctions or suspicious activity
• Follow all gaming regulations, casino policies, and safer gaming procedures
• Immediately report any concerns regarding the security of the games
• Report all incidents regarded as suspicious as defined by the AML training
• Carry out maintenance of gaming machines/equipment

• On It: Demonstrates responsiveness and initiative by anticipating guest and operational needs, ensuring prompt and effective service delivery
• Upbeat and Positive Attitude: Maintains a professional, enthusiastic, and solution‑oriented demeanour that fosters a welcoming and energetic environment
• Be Nice: Treats guests, team members, and stakeholders with courtesy, respect, and professionalism in all interactions
• Open and Close: Engages openly and warmly at the start of every interaction and ensures each conversation or service exchange concludes with clarity, courtesy, and appreciation

You must be aged 18 or above and have the right to work in the UK.

This position requires working nights, evenings, weekends and shifts that coincide with a 24/7 trading week, so individuals should be flexible in scheduling.

Electronic Gaming hosts will spend a large portion of their shift on their feet working directly with the public.

£30,834 per year

Permanent - Full-time

Venue: Empire

Site Address: 5-6 Leicester Square, London, WC2H 7NA

Posted 3 days ago

Closing date: 04/06/2026

Job reference: LM1569892LonEGH