Front Office Concierge - Wealth Management Reception, Greater London

The Front of House team is the welcoming face and voice of Raymond James Wealth Management. This team plays a vital role in shaping positive first impressions for clients, visitors, and colleagues, ensuring every interaction reflects our professionalism, values, and client‑focused approach.

As an ambassador for one of the UK’s leading wealth management firms, you will help create a warm, efficient, and inclusive environment for everyone who visits or contacts our offices.

Key Responsibilities

• Deliver a warm, professional, and welcoming front‑of‑house experience for all visitors

• Ensure reception and meeting areas are well presented and appropriately equipped

• Manage meeting room bookings, including coordinating catering and AV requirements

• Operate the telephone system professionally, responding to calls and enquiries promptly and accurately

• Act as the first point of contact for new business enquiries, providing clear and helpful information

• Maintain accurate records, documentation, and switchboard guides

• Provide administrative support to the Property & Facilities team, including reporting and intranet updates

• Support access control administration and uphold security procedures

• Complete required training and maintain CPD standards

• Assist with team initiatives and carry out other reasonable duties as needed

Qualifications & Experience

• Around 3 years’ experience in reception or front‑of‑house roles, ideally within professional or financial services

• Experience using meeting room booking systems and switchboard operations

Skills & Capabilities

• Proficient in Microsoft Office

• Strong communication and teamwork skills

• Flexible and adaptable, with the ability to work varying shift patterns

• A confident, approachable, and client‑focused manner

What We Offer

• A collaborative, values‑driven culture built on integrity and client‑first thinking

• The opportunity to contribute to and shape a growing front‑of‑house service

• A supportive and stable working environment within a respected organisation

At Raymond James, We:

• Act with integrity – doing what’s right, not what’s easy

• Think long term – building a responsible and sustainable future

• Value independence – celebrating individuality and encouraging innovation

About Us

Raymond James is a wealth management firm dedicated to providing trusted advice and tailored, personalised investment services. We believe that by acting in our clients’ best interests, we support their success as well as our own. Our parent company, Raymond James Financial, has followed this principle in the US for over 60 years and is now a Fortune 500 company, listed on the NYSE and included in the S&P 500.