Communications Manager, London SE1 8NZ

We are seeking a Communications Manager with transformation communications and engagement experience to support the rollout of a new operating model. Working closely with Clinical Directors, Transformation Directors, Project Managers, ICB counterparts, and key stakeholders, you will shape and deliver clear, timely messaging that ensures service users and those impacted by change are well-informed, engaged, and supported.

You will collaborate across a broad network including the Marketing & Communications Director, SYNLAB communications team, senior leaders, clinical leads across SYNLAB and MSE (Mid and South Essex), the Trust workforce and engagement workstream, and ICB leads and GP representatives, acting as a key link to drive effective communication and successful adoption of organisational change.

This will be a hybrid role, with a mix of remote working and time based in our London and Basildon (Essex) offices.

SYNLAB UK & Ireland work closely with clinicians, hospitals, occupational health providers and clinical researchers to deliver comprehensive pathology services.

We thrive in diverse environments, which is mirrored in our workforce, clients, customers, suppliers, communities, and partners. We believe that an inclusive workplace culture is essential for attracting and retaining talented individuals, and for building a sustainable, high-performing workforce.

Our staff are crucial to our mission of making a positive impact on healthcare. We foster a culture of continuous personal development, providing scientists and staff with the support and resources needed to acquire new skills and advance their careers through learning and development opportunities, coaching, and clear career pathways.

We encourage an open and collaborative culture where leaders act as role models, facilitate two-way communication, engage transparently with staff and stakeholders, and actively seek feedback and suggestions.

Working within the SYNLAB communications team of eight, this fixed term role will focus solely on external transformation communications for service users across primary and secondary care within Mid and South Essex. This would include but not limited to:

Developing and delivering a communications strategy mapped to transformation project milestones
Hitting the ground running with existing plans and ensuring theyâre delivered effectively
Working closely with the internal communication manager to ensure messaging is aligned
Interpreting clinical information and simplifying complex narratives into sequenced digestible copy â helping to outline the scale and scope of changes, placing impact and behaviour change at the centre of copy
Developing owned and partner channels (e.g. ICB intranet) to help disseminate core messaging
Where appropriate and required, developing and delivering clinical webinars / events to keep impacted users abreast of changes
Building strong relationships and an understanding of the local landscape to ensure messages resonate appropriately