Retail Sales Advisor Blancpain, City of Westminster

Key Responsibilities

• Sales and Business Development
  • Provide excellent client experience and timely, pertinent follow-up for both prospective clients and owners (Customer service)
  • Propose clients for, and participate in, local activation events in line with the Brand Universe
  • Support colleagues in their sales by helping to prepare invoices, gifts, packaging
  • Ensure requests and enquiries (online, email, phone) are followed up in a timely manner
• Develop and maintain a high level of sales technique and watchmaking savoir-faire knowledge
• Follow-up with customer repairs liaising with customer care in Southampton and Swiss headquarters.
• Provide reliable information to customers in all matters relating to sales and customer service.
• Placing orders for Blancpain accessories, ensuring stock is upto date and available
• Boutique Operations
  • Actively participate in the proper maintenance of the boutique: product displays, props set-up, etc.
  • Understand and respect all operating and security guidelines
  • Follow the security and proper maintenance of stock timepieces