Overnight Housekeeper, City of Westminster

Join us as an Overnight Housekeeper at The Dorchester Hotel, recently recognised as one of ‘The Sunday Times Top 10 Best Places to Work for’ in 2024 and ‘Hotel of the year – London’ at the 2024 AA Hospitality Awards. We continually strive to build and nurture a culture where inclusiveness is part of our DNA, reflected in our values of passion, personality, respect, working together, and creativity. We believe that a variety of perspectives enriches our culture and drives our success.

We care about your career and are proud to have the absolute best people in the industry.

When you join us as an Overnight Housekeeper at The Dorchester Hotel, you will have a unique opportunity to excel in your field. You will learn from your fellow Legends and our award‑winning learning academy to achieve the highest standards in craft, service, and leadership.

• Complimentary Stays: Enjoy complimentary stays with breakfast at Dorchester Collection Hotels every year.
• Discounts: Get 50% off food and beverages at selected bars and restaurants within the Dorchester Collection. Enjoy Friends & Family stay discounts at Dorchester hotels and benefit from discounts at various high street and online shops.
• Employee Perks: Enrol from day 1 into the Aviva Private Pension scheme (we contribute 8% towards your pension); benefit from seasonal ticket loan, rental deposit scheme, private financial advice, and eye care vouchers.
• Training and Development: Advance in your career by accessing various apprenticeships from Level 2 to Hospitality Degree Level 5. We partner with outstanding nationally recognised apprenticeship providers.
• Social Events: Participate in vibrant social events, including a summer party, winter ball, pub quizzes, and cultural and milestone recognition celebrations.
• Referral Bonus: Earn a £1000 bonus when you recommend a friend.
• Well‑being Support: Access immediate well‑being advice because we care about our employees.

As an Overnight Housekeeper, you’ll enjoy your work and take pride in delighting our guests:

• You will be responsible for seamless service, discretion, intuition, and flexibility during your shift. This will include eye for detail, thoroughness and hygienic practices, all to ensure our guests receive nothing but the best experience.
• You will liaise and work closely with other departments, such as Front Office, Concierge, Valet/Laundry and In‑Room Dining to ensure guests’ requests are handled in a timely and professional manner.
• You will be responsible for cleaning guest bedrooms and public areas throughout the hotel property, which may include areas outside of the hotel.
• Reporting directly to the Duty Manager on shift.
• Sometimes our guests have special requests involving special set‑ups, additional supplies, and even special occasions. Most of these requests are fulfilled by our Overnight Housekeeper.

The items shared are the essence of a day in the life of an Overnight Housekeeper, but we’ll provide you with more specific details on how we care for our hotel.

The operational hours of work are shift‑based and may be subject to change.

These are currently set as:

• Monday to Sunday: starting from 22:30 pm.

Essential Skills and Experience

• Attention to Detail – you can notice small things and make sure everything looks clean and tidy.
• Good Communication – you can understand instructions and ask questions if you are unsure about something.
• Time Management – you can work quickly and make sure all rooms are finished on time.
• Energetic – you are comfortable with moving around, lifting, and being on your feet for most of the day.
• Teamwork – you can work well with other staff members and help when needed.

Preferred Skills and Experience

• Previous Experience – if you have worked as a room attendant in a 5‑star hotel before.
• Customer Service Skills – you can be polite and friendly if you meet guests.
• Organisational Skills – you can keep track of supplies and make sure everything is in the right place.

United Kingdom

53 Park Lane, Mayfair W1K 1QA London