Retail Sales Advisor Tissot, Greater London

Job Description Sales

• Greet and serve all customers, providing friendly service and delivering a full and memorable experience.
• Ensure familiarity with the product range, past and present, so that customers can be provided with as much detail as necessary.
• Maintain good knowledge of all functions of watches and other Tissot products.
• Provide reliable information to customers in all matters relating to sales and customer service.
• Help display merchandise as directed.
• Contribute to the store reaching its monthly, quarterly and annual sales targets.
• Deliver exceptional customer service to every customer, whether by email, over the phone, or in person in the boutique.

Security

• Assist in controlling shrinkage by attentive action on the shop floor, merchandise handling, accident prevention and careful operation of the till and administration policies and procedures.
• Maintain/build a general awareness of products and security hot spots.
• Follow company policy and procedures for opening/closing the store.
• Maintain correct processing of all deliveries.

Cash Handling/Payment Transactions

• All transactions to be handled in a responsible and secure way.
• Till functions, cashing up, payments and general duties.
• Deal with, and handle, cash, credit cards and international currency.

Care of the Store

• Ensure the store is kept clean and presentable at all times.
• Back of house and shop floor are both just as important.
• Be health and safety aware.
• Maintain good visual merchandising standards.

Communication

• Adhere to company policies and regulations.
• Attend briefing sessions as directed by your line manager.
• Present yourself in a professional manner to both customers and colleagues.
• Handle international customers and be familiar with their customs and culture.
• Communicate clearly to consumers and colleagues.

Product Knowledge

• Attend regular training days.
• Take responsibility, and be self‑motivated and pro‑active, to understand all new products and apply training and instructions.
• Be able to deliver good product knowledge to our customers.

Profile Essential

• Experience in the retail industry at a sales advisor level.
• Preferably from a watch/jewellery, or prestige retail background.
• Must have an understanding of luxury retail.
• Must enjoy their work and have a natural passion for Tissot, watches in general, or selling in a luxury retailer.

Preferred

• Be accommodating to shifts, longer trading hours and staying late for VIPs etc.
• Have experience dealing with international customers.
• Ability to communicate in other languages, for example, Mandarin or Arabic.

Job Location: 7 James Street, WC2E 8BH, ECV London, United Kingdom (England)

Company Address: The Swatch Group (UK) Limited, 77 Marsh Wall, 12th Floor, London, E14 9SH, United Kingdom