Guest Experience Concierge, Greater London

We are looking for a warm and friendly, experienced Receptionist to join our team.

Due to the current renovations at The Sloane Club, you will be a part of an exciting future that requires a knowledge of 5-star service and passion for the hospitality industry.

• Whenever possible to anticipate guest’s needs, to be aware of all written and spoken requests, to carry out these requests in a courteous and helpful manner.
• To have a full understanding of Opera systems would be beneficial.
• To display a pro‑active and innovative approach to skills development and standards enhancement with your team.
• Ensure communication procedures are effective and efficient on a day‑to‑day basis, so that service standards are not compromised.
• Actively develop positive and effective communication between the Reception, Housekeeping and F&B teams.
• Ensure that you and all team members have a sound knowledge of the local area regarding history, places of interest and special events and where further information can be obtained.
• To be able to act with initiative, planning for the future and possible consequences. Being pro‑active in getting things done and exceeding expectations of both members/guests and colleagues where possible.
• To develop interactive member/ guest relations and to be aware of any possible future requirements. To relay such information to your manager for the enhancement of member/ guest expectation.
• Operate the hotel switchboard and deal with all internal and external calls, according to procedure.
• To display and fulfil positive service style.