Customer success manager, strategic London

Watershed is on a mission to help companies measure, reduce, remove, and report their emissions. Our success is defined by the success of our customers — we’re looking to bring on founding members of our Customer Success team to help our customers successfully embark on their climate journeys.

Our Strategic Customer Success Managers (CSMs) own the relationship with our largest customers, helping them navigate the climate world, Watershed’s offerings, and their own organizations to accomplish their goals. CSMs dive deep with customers to understand their business and how to best support them on their climate journeys — leveraging the power of Watershed’s broader teams to accomplish this.

• Own success for a small set of high-value customers, driving retention, growth, and impact.
• Build trusted executive relationships, showing how sustainability data drives strategy.
• Lead planning and governance with customers through roadmaps and executive reviews.
• Represent the customer internally to shape product priorities and strategy.
• Navigate complex customer organizations and coordinate internal teams to deliver value.

• 7+ years in enterprise SaaS (CSM, consulting, or solutions) with global strategic accounts.
• Proven success building executive relationships and driving retention and expansion.
• Strong communicator with C‑suite presence, able to link sustainability data to strategy.
• Skilled in change management, helping large organizations adopt new ways of working.
• Commercially fluent, partnering with Sales on renewals and growth.
• Highly organized, managing multiple enterprise accounts while driving outcomes.
• Curious and adaptable, eager to make sustainability data the next frontier of business intelligence.

The role might include up to 20% travel.

Must be willing to work from an office 4 days per week (except for remote roles).