Customer Journey Manager, London

Customer Journey Manager / Business Analyst - Trade Finance

London / Edinburgh (Hybrid - 2 days onsite)

12-Month Contract

We’re looking for a Customer Journey Manager / Business Analyst with strong Trade Finance experience to support a major banking transformation programme focused on customer journey mapping, API enablement, and digital product evolution.

You’ll work across Documentary Trade, Guarantees, Collections, SCF, and Receivables Finance, helping define “as-is” and “to-be” client journeys while collaborating with architecture, engineering, product, and business teams.

Key experience required:

• Strong background in Trade Finance workflows & client journeys
• Experience translating business requirements into technical solutions
• Exposure to API-led transformation programmes
• Strong stakeholder management across business & technology teams
• Knowledge of cloud/data architecture and governance frameworks
• Experience with platforms such as Surecomp, Finastra, FIS, CredAble
• Trade digitisation or transformation programme exposure

Hybrid working with long-term programme visibility and excellent project scope.

For more information and direct contact with me, please send me an email and call only if required. I will be sure to check responses daily and shortlist the best candidates; if you are shortlisted, you will hear from me.