Student Services Officer, Greater London

Do you thrive in process-driven roles where accuracy, empathy and clear communication really matter?Do you enjoy being the person people turn to for answers – bringing calm, clarity and structure to complex situations?  TPP Recruitment is supporting an awarding and professional membership body to recruit a Student Services Officer. This is an exciting opportunity to join a newly structured Education Directorate and play a central role in shaping the student experience. As Student Services Officer, you will be at the heart of a high-volume, process-driven environment – supporting learners throughout their qualification journey and ensuring services are delivered efficiently, fairly, and with care.  This role would suit candidates from education, administration, customer service or high-level PA backgrounds who enjoy structured processes, clear policies, and meaningful interactions with stakeholders.  Salary: £35,000 per annumEmployment type: PermanentWorking arrangements: Home based with mandatory attendance at company meetings Working pattern: Full-time, 35 hours per weekOther benefits: 25 days annual leave plus bank holidaysGenerous pension scheme (10% employer contribution)Life assurance and income protection coverEmployee assistance programme and optional private medical insuranceOngoing learning and development opportunities   About the Organisation This organisation is a well-established awarding and professional body with a strong reputation for delivering high-quality qualifications that support career development across a specialist sector.  With a clear commitment to accessibility, inclusivity, and continuous improvement, they are focused on delivering an excellent student experience while maintaining rigorous standards and regulatory compliance.  You will be joining during a period of growth, as a new team is established to strengthen student services and support evolving qualification delivery.  About the Role As Student Services Officer, you will act as a key point of contact for students, supporting them throughout their journey and ensuring enquiries, requests, and processes are handled efficiently and professionally. This is a varied role combining customer service, administration, and communication, with a strong emphasis on following structured processes and maintaining high levels of accuracy. You will also contribute to student engagement through communications, website updates, and newsletters, helping to ensure students receive clear, timely, and helpful information.  Key Responsibilities Act as the first point of contact for student enquiries and complaints via phone and emailManage requests including deferrals, exemptions and cancellationsProcess applications for reasonable adjustments and special considerations in line with policiesLiaise with exam platform providers to support exam delivery and resolve queriesSupport and administer misconduct and compliance-related processesMaintain accurate student records and ensure data is handled in line with requirementsProduce and issue student newsletters (minimum six per year)Update website content and manage student-facing communicationsSupport social media and engagement channels, including LinkedIn  Skills / Experience Required Experience in a process-driven administrative or customer-facing role (education experience beneficial but not essential)Strong attention to detail and ability to follow structured procedures consistentlyExperience reviewing applications or documentation and making decisions within clear frameworksExcellent written communication skills, with the ability to produce clear and accurate contentConfident managing high volumes of enquiries while maintaining a professional and supportive toneExperience handling complaints, with the ability to take ownership and resolve issues end-to-endAbility to support individuals in sensitive situations with empathy, while adhering to policiesStrong organisational skills and ability to manage multiple processes simultaneouslyExperience using systems and managing data; confidence updating websites or content platformsAble to adapt communication style across different audiences and formats  To Apply To apply for this Student Services Officer role, please submit your CV and a tailored cover letter outlining how your experience aligns with the role requirements.Applications will be reviewed on a rolling basis, and early application is encouraged as the vacancy may close ahead of the advertised deadline.  Interview Process Two-stage process with assessmentMid-July 2026  Deadline  Friday 26th June 2026We want you to have every opportunity to demonstrate your skills, ability and potential; please contact us if you require any assistance or adjustment so that we can help with making the application process work for you.