Engagement Manager, London

You will work in collaboration with our customers and account managers tomaximisethe value delivered by theworldslargestemail basedrisk assessment solution. Your results will lead to immediate real-world impact in the form of lower customer friction, reduced fraudlossesand as a result, increased customer profitability.

This is achieved through a range of activities. This includes proactive analysis of accounts toidentifyimprovements,optimisingthe risk assessment to more accurately detecthigh risktransactionsand providing thought leadership to customers during business reviews.

We are looking for individuals with a proactive and analytical approach to problem solving,goodconsultingmindsetand an interest to bring value to our customers. In the roleyou’llexperience how to leveragereal-time digital identity intelligence,analysingmillions of transactions per month for some of the largest companiesoperatingin Financial Services, Insurance, e-Commerce.

• Supporting business reviews for key accounts through the creation and presentation of analytical insights relating to the customers deployment
• Conducting proactive monitoring and analysis to ensure key customers solution performance ismaintainedand improved
• Performing targeted rule adjustments to help our customers address emerging risks
• Developing an action plan for key customers which improves their maturity on the solution. Providing business support through fraud analysis and research.
• Conducting routine fraud review verification and ensure corrections/clarifications are madein a timely manner.
• Improving fraud detection performance by optimizing the false positive/fraud capture rate.Utilize various data workflow management and analysis tools.

• Demonstrateproficiencywith languages such as SQL, Python, etc. and various data types and formats including, but not limited to: XML, flat files, delimited,etc
• Demonstrateproficiencywith data analysis tools and processes.
• Interestin working together with varied areas within the company and customers.
• Showabilityanddesireto learn new processes, tools, and technologies.
• Demonstrate good research skills andInterestin fraud analysis for real-life scenarios.
• Demonstrate good oral and written communications skills in English. Other languages ideal
• Have highly proactive nature and be wellorganisedand able toprioritisetime

These are some of the benefits we are delighted to offer:

• Generous holiday allowance with the option to buy additional days
• Health screening, eye care vouchers and private medical benefits
• Wellbeing programs
• Life assurance
• Access to a competitive contributory pension scheme
• Save As You Earn share option scheme
• Travel Season ticket loan
• Electric Vehicle Scheme
• Optional Dental Insurance
• Maternity, paternity and shared parental leave
• Employee Assistance Programme
• Access to emergency care for both the elderly and children
• RECARES days, giving you time to support the charities and causes that matter to you
• Access to employee resource groups with dedicated time to volunteer
• Access to extensive learning and development resources
• Access to employee discounts scheme via Perks at Work

We are an equal opportunity employer: qualified applicants are considered for and treated during employment without regard to race, color, creed, religion, sex, national origin, citizenship status, disability status, protected veteran status, age, marital status, sexual orientation, gender identity, genetic information, or any other characteristic protected by law.