Senior Manager, Process Architecture, London

Checkout.com is looking for a visionary Head of Process Architecture to serve as the strategic operational leader across three critical pillars: Operations, Compliance, and Finance.

In this role, you will bridge the gap between executive vision and tactical execution, moving beyond functional silos to design a unified, frictionless operating model.

You will lead a central "Process Centre of Excellence," managing a team responsible for the integrity, scalability, and efficiency of our most critical value streams. You are not just fixing processes; you are designing the blueprint for how Checkout.com scales globally.

• Develop and execute the process architecture strategy across Operations, Compliance, and Finance, ensuring these distinct functions integrate seamlessly to support our growth.
• Lead enterprise‑wide initiatives that cross functional boundaries, breaking down silos to improve efficiency and merchant experience.
• Manage and develop the Process Architecture team, driving a high-performance culture and building a robust internal talent pipeline.
• Establish the global "Process Excellence Standard," defining the methodologies, taxonomies, and governance frameworks that ensure consistency across the organisation.
• Act as the strategic partner to the Head of Risk Operations, Finance Operations, Compliance and Merchant Operations, translating their high‑level business goals into executable operational roadmaps.
• Drive organisational change management and capability building, ensuring that new ways of working are culturally adopted by employees globally.
• Ensure that the architecture of our processes inherently supports regulatory requirements and audit standards, reducing risk while maintaining speed.
• Champion the adoption of advanced process technologies (Process Mining, Intelligent Automation, AI) to drive continuous improvement and ROI.
• Define strategic KPIs and report on the ROI of process initiatives to the Executive Leadership Team.

• Proven track record of managing Process Architecture, Operational Excellence, or Business Transformation functions, with exposure to the fintech or payments sector.
• Experience managing complex workflows across at least two of the following: Core Operations, Financial Operations, or Regulatory Compliance.
• Experience managing managers and leading multi‑layered teams, with ability to structure an organisation for scale.
• Deep expertise in process excellence standards (Lean Six Sigma Master Black Belt, BPMN, Kaizen) and practical application in a tech‑first environment.
• Ability to understand the impact of changes in Compliance on Ops capacity and Finance reconciliation (whole‑system perspective).
• Advanced education or certification in process excellence (e.g., Lean Six Sigma, BPMN, Kaizen) applied to simplify and scale processes.

Hybrid working model with flexibility, offering three days per week in the office to support collaboration and connection.