Customer Experience Specialist, London

An exciting opportunity to join a team of Customer Experience Specialists! The successful applicants will act as the primary point of contact for HCPs and delivering personalized customer experience.

Company Overview: Our client is a global pharmaceutical company with an impressive reputation for innovation; over 16,000 employees work together to enrich quality of life around the world, addressing diverse medical needs through the provision of products and services focused on therapy areas including cardiovascular, oncology and metabolic diseases. Our client’s products are available in more than 20 countries around the world.

• Using omnichannel approach to engage with customers through different channels, including in-person and remote interactions.
• Collaborating with different functions to ensure optimized customer experience.
• Building value-oriented relationships with HCPs and developing deep understanding of their needs

• Experience of successful primary care and hospital pharmaceutical sales
• ABPI Qualified
• Prior experience having promoted within cardiology/cardiovascular therapy
• Demonstrated ability to understand, interpret and effectively communicate the findings of clinical trial data and relevant clinical guidelines.
• Strong knowledge of the NHS structure and environment
• Business and commercial acumen

We are looking at an October 2025 start so if you can be available from then, and you’re ready to take the next step in your career, we would love to hear from you! Please click the 'Easy Apply' button or contact Sarah Whitby on 01225 336 335 for more information.

• Seniority level: Mid-Senior level
• Employment type: Full-time
• Job function: Business Development, Management, and Sales
• Industries: Pharmaceutical Manufacturing