User Researcher (SC Eligible) - Consultant - Digital Excellence, London

At Capgemini Invent, we help our clients to embrace innovation and transformation to get the future they want.

By combining strategy, technology, data science, and creative design expertise with an inventive mindset, we partner with our clients to innovate and transform their business, helping them navigate today, while plotting a course for the future.

Your Role

• Work closely with Product Managers, Designers, developers, and other User Researchers to plan and conduct high-impact research that helps develop a better understanding of our clients’ users.
• Contribute to creating better products and services that solve users’ problems and meet their needs.
• Lead the research for your team, suggesting the best approaches and methodologies to capture the right user insights.
• Plan and run qualitative studies, including remote and in person interviews, observations, diary studies, concept testing and usability studies.
• Use quantitative methods such as surveys to identify actionable insights and collaborate with the analytics team to enhance qualitative insights.
• Consider the end-to-end user journey and external factors that may impact the user experience including business, policy, and technical constraints.
• Communicate research findings and involve your team in analysis and synthesis to develop empathy with the users and enable evidence-based design decisions.
• Help embed user-centred design and research best practices into teams and the wider business.

Essential Qualifications

• Hands‑on experience leading user research, using behavioural and attitudinal methods and knowing when to apply them appropriately.
• Experience across multiple phases of a product or service lifecycle, from discovery and exploration through to design and delivery.
• Either already have Security Check clearance or are able to qualify for this level of clearance (UK resident for at least 3 years, not having left the country for more than 6 consecutive months during this period).
• Experience working with Government Digital Service (GDS) service standards, using GDS design principles.
• Strong storytelling, communication, stakeholder management, and facilitation skills.
• Experience working in multi‑disciplinary, agile teams where you’ve led the user research and influenced the design of a product or service through the insights you’ve gathered.
• Familiarity with using prototypes to test hypotheses, assumptions and validate user journeys.
• Understanding of a range of tools and practices for in‑person and remote research.

Bonus Skills

• A Bachelor’s degree in Psychology, Sociology, Anthropology, Human Computer Interaction or any user experience degree or modules, and passion for technology’s unlimited potential and ability to engage with people.
• Ability to include a diverse range of users in appropriate research activities to help teams deliver accessible services.
• A love of learning – you can make the most of this growing form of technology to develop your skills in parallel with the needs of your clients.

Your Profile

As a User Researcher, you will be joining the growing and exciting Digital Factory community who are continually sharing knowledge and expertise. We are all passionate about user‑centred design, critical thinking, problem solving and designing and building digital services and products.

What you'll love about working here

• Work as part of a collaborative, cross‑disciplinary design community shaping digital transformation for major public and private sector clients.
• Play a central role in growing our design capability and influencing the future of design at Capgemini Invent.
• Access to ongoing training, certifications, and professional development opportunities.
• A hybrid working model that promotes flexibility, balance, and collaboration.

EEO & Disability Statement

Capgemini is proud to be a Disability Confident Employer (Level 2) under the UK Government’s Disability Confident scheme. As part of our commitment to inclusive recruitment, we will offer an interview to all candidates who declare they have a disability and meet the minimum essential criteria for the role. Please opt in during the application process.

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