General Manager, London

General Manager – Award Winning Pub, Bar and Restaurant Group – Quality – London

Urban Pubs, Bars and Restaurants are currently recruiting for a talented and highly skilled General Manager with personality & charisma for our expanding group. With an eclectic mix of properties and new openings to suit your personality and style, this really is an exciting time to join a people focused and progressive operations led business.

The Duchess of Kensington is an elegant pub located in the heart of Kensington, a stone’s throw from the Royal Albert Hall.

Offering a menu of elevated pub classics, strong passing trade and the draw of a nearby landmark, expect a fast‑paced all‑day trade with a high food mix giving way to a wet, late‑night evening in Kensington’s newest and most stylish pub.

The Role

• As GM you will take full ownership of all aspects of running the venue. You will be given autonomy and run the site as if it were your own business.
• Being business savvy and demonstrating great commercial acumen is a must.
• Your team will look up to you; it is essential to train, nurture and develop your staff to maintain incredibly high standards and customer satisfaction.
• You have impeccable floor, bar and late‑night experience knowledge.
• You will be given the opportunity to train, personally develop and progress your career as the company continues to grow.

What We Looking For

• \"Wear your heart on your sleeve\", take ownership, be bold and run the business as if it’s your own.
• Be cool, calm and collected, manage pressure with ease, nothing can phase you.
• You’re not precious. We leave our egos at the door and help get sh*t done.
• Must have a minimum of 2 years’ experience as a general manager depending on the property being looked at.
• Solid communication and organisational skills, be approachable.
• Superb customer & floor service skills.
• Excellent all‑round business knowledge from financials to customer satisfaction.
• An entrepreneurial flare.
• Passionate about people, training, mentoring, growing a team but most importantly, loves to have fun.
• Personal license holder beneficial.

What’s In It For Me

• A competitive salary & bonus scheme.
• Training and development.
• Career progression and promotion opportunities with regular new openings around the corner.
• You automatically get discounts across all our pubs, bars and restaurants.
• The opportunity to make strategic decisions within your business – take ownership and be fearless.
• Annual team trips abroad, regular management incentives and socials – a fun, family atmosphere.
• 28 days holiday.
• We’ll feed you during your shift.
• Employee Assistance Programme (EAP).
• Good people know good people – a referral scheme.
• Birthdays are for celebrating, so have the day off on us.
• Cycle to work scheme.

Interested in hearing more? Get in touch so we can arrange to meet up and show you around.

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