Senior Research Lead, London

Dunnhumby is the global leader in Customer Data Science, partnering with the world’s most ambitious retailers and brands to put the customer at the heart of every decision.

We’re looking for a Senior Research Lead who expects more from their career. You’ll be responsible for scoping, managing and delivering innovative market research insight combining both attitudinal and behavioural data for retailers and manufacturers.

• Full responsibility for the management of research, including proposal writing, methodology development, questionnaire writing, quantitative data analysis, interpretation of results and delivery.
• Work with and manage relationships with third‑party suppliers and fieldwork agencies to deliver quality projects that meet best practice in a timely way.
• Collaborate with internal client teams, agencies and clients to integrate insight and ensure timely and accurate delivery of results.
• Develop and enhance ways of working within the team to maximise efficiencies and showcase best practice.
• Keep abreast of industry standards and developments within the solution area to stay informed and ahead of the competition.
• Champion the benefits of attitudinal data to wider Dunnhumby stakeholders to make engagement with attitudinal data simple for non‑experts.
• Lead relationships with manufacturers and retailer contacts, collaborating with supporting teams, to deliver revenue targets for Dunnhumby and joined‑up insight and communications for clients.
• Use analytical expertise drawing upon Dunnhumby’s different data sets to deliver integrated attitudinal‑behavioural insight.

• Strong quantitative market research experience.
• Experience with AI tools used as part of research processes or analysis.
• Strong knowledge of statistical principals and quantitative research techniques.
• Accurate and clear written skills when producing questionnaires and reports.
• Strong analytical background using standard statistical packages (Excel, Q, SPSS, etc.).
• Strong data visualisation and story‑telling skills.
• Strong ability to collaborate effectively within a team.
• Proven capability to build and maintain strong relationships with colleagues and external partners.
• A proactive approach to identifying new opportunities and driving them forward.
• Genuine enthusiasm and a positive attitude.
• Commitment to delivering work of the highest quality.
• Strong problem‑solving skills to tackle complex challenges.
• A growth mindset with a drive to continuously improve yourself and enhance how things are done.

We offer a comprehensive rewards package, flexible working hours, birthday off, and investment in cutting‑edge technology. Our inclusive culture supports a work/life balance and provides a small‑business feel that encourages experimentation and learning.

Inclusive networks such as dh Gender Equality Network, dh Proud, dh Family, dh One, dh Enabled and dh Thrive demonstrate our commitment to diversity and inclusion.