Associate Control Manager – International Consumer Banking …, London

Job summary

Are you ready to make a meaningful impact in a dynamic, global environment? Join JPMorgan Chase’s International Consumer Banking Personal Investments team, where you will help shape the future of our Investments proposition. You will grow your career alongside a diverse, innovative group, mastering new skills and contributing to a culture that values teamwork, creativity, and continuous improvement. Here, you are empowered to add value from day one and help us build a resilient, forward-thinking business.

As an Associate Control Manager within the Investment Product Control Management team, you will play a pivotal role in proactively managing operational risks and supporting the expansion of our product offerings. You will collaborate with cross-disciplinary teams to identify and address emerging risks, ensuring our business remains strong and resilient. You will foster a people-first culture, championing innovation and inclusivity while helping us deliver best-in-class solutions to our customers and communities. In this role, you will be at the heart of our efforts to grow responsibly and drive positive change.

Job responsibilities

• Design and implement control frameworks to ensure compliance with regulatory requirements and internal policies.
• Collaborate with product development teams to identify and mitigate risks associated with new and existing Investments products.
• Conduct comprehensive risk assessments for product development and change initiatives.
• Monitor and evaluate the effectiveness of existing controls, recommending improvements as needed.
• Provide training and guidance to staff on control processes and risk management practices.
• Contribute to the Compliance and Operational Risk Evaluation (CORE) program, focusing on control design, risk assessment, issue management, and governance.
• Partner with colleagues across business, operations, legal, compliance, risk, audit, regulators, and technology to drive rigorous operational risk practices.
• Manage key metrics to inform on the health of the operational risk and control environment.
• Support cross-departmental initiatives, including awareness programs and training sessions.

Required qualifications, capabilities, and skills

• Relevant experience in operational risk management within product, controls, compliance, audit, or a large financial institution, regulator, consulting firm, or retail investments manager.
• Ability to perform process walkthroughs and translate process understanding into effective risk identification and control design documentation.
• Strong acumen for risk identification, assessment, and development of effective control mechanisms.
• Experience partnering with business and stakeholders to manage remediation of operational risk issues.
• Good knowledge of investment products and services such as Wealth Management, Managed Investments, Self-Directed Investment.
• Strong communication and interpersonal skills, with stakeholder engagement experience at all levels.
• Effective time management and prioritization skills.
• Knowledge of Agile and hands-on experience using tools such as JIRA and Confluence.

Preferred qualifications, capabilities, and skills

• Experience supporting product expansion into new markets.
• Proven ability to drive cross-functional initiatives and foster a proactive risk management culture.
• Familiarity with regulatory requirements impacting consumer banking investments.
• Experience in designing and delivering training or awareness programs.
• Ability to analyze and report on operational risk metrics.
• Experience working in a global, matrixed organization.
• Bachelor’s degree in business, finance, or a related field.

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