Insurance Director, London

Corporate Governance & Secretariat (CGS) | London or Poole | Permanent

Join the team behind the world’s favourite places to play.

At Merlin, we create experiences that stay with people for a lifetime. Behind every moment of joy is a business built on strong foundations — thoughtful decisions, smart risk management, and people who know how to protect what matters most.

We’re looking for an Insurance Director to shape and lead our global insurance strategy — ensuring we’re ready for whatever comes next, while supporting the growth of our world‑class attractions.

The role

This is a newly created, high‑impact role sitting at the centre of our global risk strategy.

You’ll lead how we design, manage and evolve Merlin’s insurance programme across multiple markets — partnering with senior leaders, brokers and global teams to protect our people, our guests and our business.

You’ll also act as a trusted advisor to the Corporate Governance & Secretariat Director and Chief Legal Officer, bringing clarity, insight and confidence to complex decisions.

What You’ll Be Doing Shape our global insurance strategy

Define and deliver a forward‑thinking insurance programme aligned to our business goals and evolving risk landscape. You’ll anticipate what’s next and make sure we’re ready.

Be a trusted advisor at the top

Partner with senior leadership to provide expert guidance on insurance, risk transfer and emerging exposures — turning complexity into clear, actionable insight.

Lead renewal and risk optimisation

Own the annual renewal process end‑to‑end, working closely with brokers and internal stakeholders to secure the right cover at the right value.

Manage risk where it matters most

Oversee major claims and protect Merlin’s reputation through balanced, commercially sound decision‑making. You’ll ensure the right approach, at the right time, with the right people involved.

Build strong external partnerships

Lead relationships with brokers, insurers and third‑party administrators — driving performance, value and accountability across all partners.

Drive operational excellence

Create robust processes, improve data quality, and use insights to continuously strengthen our insurance approach across the business.

Support the wider business

Collaborate with Legal, Property, Finance and Operations to advise on contracts, developments and day‑to‑day insurance queries — making sure we’re covered, every step of the way.

Communicate with impact

Deliver clear, compelling recommendations to senior stakeholders and the Board. You’ll make insurance accessible, relevant and understood across a global audience.

Qualifications & Experience What we’re looking for

• Significant experience in insurance or risk management (ideally within a complex, international business)
• Strong knowledge of global insurance markets and relevant policy types
• Proven ability to lead insurance strategy and business partnering at a senior level
• Experience managing brokers, insurers and claims processes
• Skilled in analysing data and turning it into meaningful insight
• Confident communicator, able to influence and engage at all levels
• Experience reviewing insurance provisions in contracts and leases
• ACII qualification or equivalent (desirable)

How You’ll Make An Impact

You’ll bring clarity to complexity, confidence to decision‑making, and structure to a fast‑moving global environment — helping Merlin stay resilient, protected and ready to grow.

Our values, in action

• We Care – protecting our people, our guests and our world
• Own Your Craft – bringing expertise and curiosity to everything you do
• Drive and Discover – thinking ahead and making things better
• Go Together – collaborating across borders, teams and perspectivesEnjoy the Ride – creating a place where people love to work

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