Business Development Senior Director (CX Partnerships), London

Function

Business Development – Customer Experience

Location

UK (London‑centric, hybrid)

Reporting to

Head of Business Development / CX Leadership

Role Type

Senior Hunter | Growth Leader | Strategic Deal‑Maker

Skale 80

Skale is Kantar’s internal job‑level system that shows the scope, impact and seniority of a role.

Why this job is important

Customer Experience is a critical growth priority for Kantar, and winning large, high‑impact CX programmes is central to our competitive advantage. This role exists to create, shape and win complex CX opportunities that materially grow our business, opening new buying points, displacing competitors and expanding our footprint with senior CX decision‑makers.

As a senior CX hunter, you’ll be at the forefront of how Kantar goes to market in Customer Experience. You’ll bring ambition, commercial judgement and deep client understanding to some of our most strategically important growth opportunities. Your success will directly influence Kantar’s CX pipeline, partnerships and market credibility.

What you’ll be doing

• Lead CX new‑business hunting across the UK, opening doors and winning large, complex CX programmes.
• Create and execute competitive displacement strategies, targeting accounts held by competitors and positioning Kantar as the partner of choice.
• Build trusted relationships with senior client stakeholders, including CX, Marketing, Digital and Operations leaders.
• Shape and lead high‑value CX opportunities end‑to‑end, from discovery through to negotiation and close.
• Work closely with Qualtrics and Medallia to develop joint go‑to‑market activity and win shared client opportunities.

The ideal skills & experience

• A proven track record of winning large, complex CX or consulting‑led deals, including competitive wins.
• Strong understanding of the CX ecosystem, including platforms, insight, analytics and transformation.
• Direct experience working with, or alongside, CX platforms such as Qualtrics and/or Medallia.
• Confidence engaging and influencing senior client stakeholders, including C‑suite leaders.
• A disciplined, commercial approach to pipeline management and opportunity qualification.

What’s in it for you

• The opportunity to shape how Kantar wins CX work at a strategic level.
• Exposure to some of the world’s most influential brands and complex business challenges.
• Life Leave and Volunteering Days to support what matters most to you.
• Enhanced pension and parental leave policies.
• A hybrid working model, with time spent collaborating in our London office and with clients.

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