Senior Product Manager, Global Disputes & Chargebacks, London

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Company Description

We're Checkout.com. You might not know our name, but companies like eBay, Spotify, Klarna, Uber, and Sony do, because we're behind many of the digital experiences you use every day.

We are where the world checks out, enabling over 10 billion transactions daily for more than one billion global shoppers.

Whether you want to book a holiday, order food, renew a subscription, or check out online, there's a good chance our tech powers the payments behind the scenes. Our platform helps the most ambitious businesses deliver effortless digital experiences, at scale.

If you want to do career-defining work, you've come to the right place. We move fast, think globally, and believe great teams are built by hiring exceptional people with conviction, curiosity, and the desire to make an impact.

With 20 offices across six continents and London as our HQ, we're shaping the future of fintech - and we're just getting started.

About the role

Checkout.com is seeking a Senior Product Manager to own and build our global disputes and chargebacks capabilities for both issuing and acquiring products. This role is key to defining and executing a dispute strategy to enable Checkout.com growth in both existing and new markets globally. The candidate will lead cross-functional efforts across product, engineering, and business teams to deliver end to end dispute processing and tools for Checkout.com merchants.

Key Responsibilities

• Define the product vision: architect a comprehensive global strategy and roadmap for the disputes domain.
• Build a world class dispute API and dispute tools: lead the strategy and development of our disputes API and merchant dashboard features, ensuring merchants have granular visibility and control over their chargeback lifecycle whilst equipping them with the right tools to optimise performance.
• Drive scheme compliance & innovation: Serve as the subject matter expert on disputes and translate complex regulatory changes into product features that protect our merchants.
• Optimise performance metrics: Take ownership of key performance indicators, including win rates, representment rates, and category types. You will use data to identify gaps and opportunities to improve success rates across different markets and industries.
• Cross-Functional Leadership: Partner closely with Legal, Treasury, and Dispute Operations teams to automate internal workflows, reducing manual touchpoints and scaling our operational capacity.
• Strategic partnerships: collaborate directly with card networks (Visa, Mastercard, Amex etc.) and third-party data providers to integrate cutting-edge tools into the Checkout.com ecosystem.

About You

• Experience: 5-7+ years of product management experience in either disputes, payment processing or fintech.
• Execution and ownership: You are a hands-on individual with a strong sense of ownership. You collaborate effectively across functions to ensure end-to-end process automation with other product teams.
• Technical fluency: You are comfortable reading API documentation, discussing system architecture with engineering leads, and understanding how data flows between issuers, acquirers, and schemes.
• Data-driven: You possess strong analytical skills and can leverage data in determining product decisions and prioritisation in practice.
• Stakeholder Management: You have high EQ and the ability to influence senior leaders and cross-functional teams without direct authority.
• Effective communicator: Able to inspire others with a shared vision and simplify complex concepts for a wide range of audiences.

Additional Information

Bring all of you to work

We create the conditions for high performers to thrive, through real ownership, fewer blockers, and work that makes a difference from day one.

Here, you'll move fast, take on meaningful challenges, and be recognized for the impact you deliver. It's a place where ambition gets met with opportunity, and where your growth is in your hands.

We work as one team, and we back each other to succeed. So whatever your background or identity, if you're ready to grow and make a difference, you'll be right at home here.

It's important we set you up for success and make our process as accessible as possible. So let us know in your application, or tell your recruiter directly, if you need anything to make your experience or working environment more comfortable.

Life at Checkout.com

We understand that work is just one part of your life. Our hybrid working model offers flexibility, with three days per week in the office to support collaboration and connection.

Curious about what it's like to be part of our team? Visit our Careers Page to learn more about our culture, open roles, and what drives us.

For a closer look at daily life at Checkout.com, follow us on LinkedIn and Instagram