Head Of Customer Success, London

Annapurna Recruitment are partnering with a scaling Health Tech business that is looking for a new Head of customer success to re-energise and upskill its current CS function. This role will be based in London, offers a hybrid working pattern and can pay up to £150K OTE.

The Head of Customer Success is responsible for leading and evolving the CS function, setting the strategy and standard for every customer. The role will upskill, lead, inspire, and develop the CS function, ensuring a high-quality approach to customer engagement, adoption, and retention.

You'll work closely with Sales, Product, and other business areas, bringing market insight and customer feedback into strategic decision-making. You'll also act as an escalation point for strategic accounts.

Key Experience

* Demonstrable Customer Success leadership experience within a B2B SaaS enterprise environment, including leading teams across multiple levels of seniority and owning the performance of the function.
* A modern, commercial view of Customer Success.
* Demonstrable experience scaling a Customer Success function.
* Strong executive stakeholder management capability.
* Proven ability to partner effectively with Sales teams on renewals and expansion.

Desirable

* Experience in the NHS, healthcare, or HealthTech sectors.
* Experience working within a scale-up environment.
* Exposure to enterprise sales environments or processes.
* Familiarity with HubSpot.