Communications Business Partner, London

Job Overview

Job Type: Permanent. Location: London (Hybrid working). Reporting to: Global Head of Internal Communications. The role is for an Internal Communications Business Partner – Group Functions.

Key Responsibilities

• Deliver high-impact internal communications support across all Group Functions.
• Provide executive communications support, plan and deliver town halls.
• Generate engaging content for internal channels and prepare executive briefing materials.
• Coordinate internal events and foster close relationships with executive leaders to understand priorities and translate them into compelling internal communications.
• Enhance employee engagement and support the strategic objectives of Group Functions through clear, timely, and effective communication.

Required Skills

• Exceptional writing skills – craft compelling messages and adapt tone to various internal stakeholders.
• Content creation expertise – produce written articles, intranet updates, presentations, video concepts and scripts, and visual materials tailored to diverse internal audiences.
• Microsoft Teams proficiency – advanced user, confident in creating, managing, and optimising collaborative workspaces, and managing live communications and engagement activities.
• Directing and production oversight – direct video shoots and internal broadcasts, ensuring high production standards and alignment with brand messaging.
• Creativity and innovation – generate fresh ideas for engaging content and campaigns that resonate with employees.
• Agility and speed – work at pace, respond quickly to business needs, and deliver high‑quality outputs to tight deadlines.
• Multitasking and prioritisation – manage multiple campaigns and projects simultaneously, set clear priorities, and maintain consistent delivery without compromising quality.

Candidate Requirements

• 8‑10 years in internal communications with significant in‑house experience.
• Experience working across multiple countries in a regulated business.
• Exceptional communications skills with experience building relationships at all levels, including Leadership and C‑suite.
• Expert writing and editing ability, with attention to detail, and ability to produce high‑quality work under pressure.
• Experience working collaboratively in a matrix organisation.
• Comfortable grasping of complex terms, insurance speak, and jargon, and communicating tricky concepts clearly – previous insurance experience desirable but not essential.

Hybrid Working

Hybrid working enables a healthy work‑life balance. Employees manage their own personal work‑life balance within a model set by the team rather than the business.

Equality, Diversity and Inclusion Statement

We are committed to diversity and creating a truly inclusive culture, which we believe drives success.

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