Distribution Oversight Officer - Insurance, London

An exciting opportunity to join a leading insurance firm, taking ownership of distribution oversight and governance. This is a high-profile role where you’ll sit at the heart of commercial activity—ensuring partnerships, products, and processes deliver strong customer outcomes and meet evolving regulatory expectations.

The Role

As Distribution Oversight Manager, you’ll play a critical role in strengthening and evolving the distribution framework, overseeing both directly authorised and appointed representative relationships. You’ll use data, insight, and stakeholder collaboration to challenge, influence, and enhance how the business manages conduct risk and customer outcomes.

What You’ll Be Doing

• Leading the ongoing development of distribution monitoring frameworks
• Overseeing AR partnerships, ensuring robust governance and compliance
• Analysing MI to identify risks, trends, and opportunities to improve outcomes
• Driving Consumer Duty and TCF alignment across products and distribution channels
• Owning governance forums, committees, and reporting processes
• Supporting regulatory change and transformation initiatives
• Partnering with commercial, compliance, operations, and finance teams to deliver consistent oversight
• Acting as a first-line champion for the customer, identifying and mitigating potential harm

What We’re Looking For

• Experience in governance, oversight, or conduct risk within financial services
• Strong understanding of UK regulatory frameworks, particularly Consumer Duty
• Ability to interpret data and MI to drive insight-led decisions
• Confident stakeholder manager, able to influence and challenge effectively
• Organised, proactive, and comfortable working across multiple priorities
• Commercial awareness with a customer-first mindset

Why This Role?

• High visibility role with real influence on customer outcomes and business strategy
• Opportunity to work across multiple functions and senior stakeholders
• Blend of governance, analytics, and commercial exposure
• Join a business that values innovation, collaboration, and continuous improvement