Customer Success Manager, London

Customer Success Manager

London - Hybrid

£45,000 plus bonus

The company:

A highly respected and well established B2B intelligence business, our client is launching a brand new market intelligence platform built on over two decades of data and deep industry expertise, this is a rare opportunity to join something genuinely new at the ground floor of a business that has everything in place to make it succeed.

The role:

The Customer Success Manager will shape the customer journey, establish onboarding frameworks, and manage key client relationships.

• Proactively manage the full customer journey from onboarding through to retention and growth
• Build and refine onboarding frameworks and client implementation processes from scratch
• Collaborate with analyst, sales, and product teams to champion client feedback and influence the platform roadmap
• Track and report on key customer metrics including adoption, utilisation, and retention
• Act as a trusted advisor to a portfolio of strategic clients, managing relationships at senior level
• Support client education through case studies, resources, and benchmarking content

Requirements:

• 3+ years in a client facing role within B2B media, SaaS, data, or platform businesses
• Demonstrated experience in account management, onboarding, or campaign management
• Comfortable operating in a fast moving, ambiguous environment and building processes from scratch
• Strong analytical and reporting capabilities with a data driven mindset
• Exceptional communication and stakeholder management skills

Benefits:

• 25 days annual leave, increasing with length of service
• Additional day off for your birthday
• Enhanced salary sacrifice pension
• Smart Health including
• Life assurance
• Enhanced parental leave
• 3pm Friday finish during summer

Caselton Clark are a specialist recruitment agency for media, events, exhibitions and conferences.

For our latest vacancies please visit or contact us on 020 7559 6700.