Customer Success Manager, London

Quotacom are proud to be partnered with a fast-scaling AI-powered SaaS platform transforming how frontline and deskless teams operate across industries like retail and hospitality. Backed by substantial growth-stage investment from top-tier investors and trusted by hundreds of recognisable global brands, this firm combines a mobile-first platform with operational data, predictive analytics, and AI to turn frontline execution into a genuine competitive advantage.

As Customer Success Manager, you will own the long-term success of some of the company's most strategic enterprise clients in Northern Europe, taking full accountability for adoption, value realization, and retention.

You will act as a trusted advisor to senior stakeholders, be the strongest internal voice for the customer, and partner cross-functionally with Sales, Product, and Support, influencing the roadmap and helping shape how the Customer Success function evolves globally.

This is an exciting opportunity for a strategic, commercially-minded Customer Success professional to own high-profile enterprise relationships at a fast-scaling, investor-backed SaaS business. You'll have genuine influence on client outcomes, product direction, and the global evolution of the Customer Success function.

The ideal candidate will have:

• Strong experience in Customer Success, Client Relationship Management, or Consulting within B2B SaaS, ideally with enterprise clients.
• Expertise in retail operations; Groceries is a bonus.
• Confident, client-facing presence with proven ability to manage and influence senior client stakeholders.
• A data-led approach, using KPIs and insights to drive outcomes.
• Strong ownership mindset and excellent problem-solving skills in ambiguous, complex situations.
• Previous experience with frontline or deskless workforce platforms is a bonus.

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