Community Outreach Executive - Tenants Advice, London

Job Description:

About the role

Every day, tenants across England & Wales are living with mould, broken heating, and structural damage that their landlords refuse to fix. We exist to change that, and the people who help us reach those tenants matter enormously.

As our Community Outreach Executive, you’ll be the person who builds and looks after the relationships that connect us to the communities we serve, both with our partner organisations and directly with tenants experiencing disrepair. Some days that means picking up the phone, others it means getting out to meet partners or clients face to face. You’ll report to our Head of Community Outreach and be part of a team of around 30 people who genuinely care about what they do.

We’re a supportive bunch and we put our team first, if that sounds like the kind of place you want to work, we’d love to hear from you.

What you’ll be doing

• Building strong relationships with community organisations, charities, support groups, and local partners to raise awareness of our services and create long-term referral pathways
• Attending weekly community drop-in sessions and outreach events to speak directly with local residents, offer guidance, and help people access the support available to them
• Acting as a friendly and approachable point of contact for both partners and service users — including tenants suffering from disrepair — ensuring people feel listened to, supported, and informed throughout the process
• Staying in regular contact with existing partners, providing updates on shared clients, ongoing cases, and any new developments within the organisation
• Meeting partners and community groups in person to present our services, explain how we can help their members, and strengthen collaborative working relationships
• Identifying new opportunities to engage with local communities and expand awareness of the support we provide
• Keeping accurate records of outreach activity, referrals, and partner engagement using our CRM system

What we’re looking for

✓ Someone who is confident and genuinely comfortable speaking with people from all backgrounds, both one-to-one and in group settings

✓ A warm, approachable, and empathetic communicator who enjoys helping people and building trust within local communities

✓ Someone who can confidently attend community drop-ins, networking events, and meetings while representing the organisation professionally

✓ A proactive and relationship-focused individual who understands the importance of ongoing support and long-term community engagement

✓ A creative thinker who enjoys finding new ways to connect with people, build partnerships, and increase awareness of our services

✓ A genuine interest in housing issues, tenant advocacy, and supporting vulnerable individuals within the community

✓ Experience using a CRM system is beneficial — we use Zoho, but any experience logging contacts, referrals, or engagement activity would be helpful

What we offer

• Competitive bonus scheme — performance-linked bonus on top of your base salary
• Annual leave starting at 21 days + bank holidays, increasing by one day per year of service, plus Christmas closure (no annual leave needed over the festive period)
• Pension scheme
• Birthday leave — an extra paid day off to celebrate your birthday
• Early finish Fridays — every Friday finish at 4pm, every week
• Wellbeing support — wellbeing programmes and access to our on-site gym
• Company social events — regular team celebrations and parties throughout the year

Benefits:

• Company events
• Free fitness classes
• Health & wellbeing programme
• On-site gym

Work Location: In person

Pay: £28,020.00-£33,000.00 per year