Technical Product Manager — AI Native Onboarding Platform, London

Technical Product Manager — AI‑Native Onboarding Platform

JPMorgan International Consumer is building a next-generation, AI-native digital onboarding platform—modular, highly configurable, and scalable across products and geographies. We’re hiring a VP-level Technical Product Manager to help drive the platform to completion and rollout, partnering closely with engineering, operations, and risk/compliance stakeholders. Onboarding/KYC domain experience is a plus, not a prerequisite—we’re prioritizing strong 0→1 product building, technical fluency, and an AI-first approach.

What you’ll do

• Own product delivery end-to-end: define product outcomes, MVP scope, roadmap, and release plans; drive execution from discovery through launch and iteration.
• Lead with engineering: translate business needs into clear epics/stories, acceptance criteria, and decision logic; drive sequencing, tradeoffs, and delivery rigor across teams.
• Build AI-native capabilities: identify high-impact AI use cases that reduce onboarding friction (e.g., intelligent intake, document understanding, dynamic question flows, reviewer assist, summarization, exception triage) and deliver them responsibly with appropriate controls and human‑in‑the‑loop design.
• Design for modularity & configurability: evolve reusable platform components and configuration‑driven approaches that support multiple products and regions.
• Drive measurable outcomes: define and instrument KPIs (e.g., time‑to‑onboard, straight‑through processing, drop‑off, exception rates, SLA adherence, rework/defects) and iterate based on data.
• Align stakeholders: manage communication and interlocks across Product, Technology, Operations, and Risk/Compliance to ensure clarity of goals, decisions, and delivery commitments.

What we’re looking for

• VP-level product leadership: proven ability to lead complex product delivery in cross‑functional environments and to drive outcomes through influence and clarity.
• Technical product management depth: strong fluency in software delivery, APIs/integrations, workflow patterns, and data concepts; able to write requirements that engineers can build from.
• 0→1 builder mindset: experience taking new platform capabilities from concept to MVP to adoption; comfortable operating with ambiguity and creating structure.
• AI-first thinking: enthusiasm for applying AI to real customer and operator workflows, with pragmatic judgment around safety, monitoring, and explainability.
• Strong communication: excellent written and verbal skills; crisp at prioritization, stakeholder management, and decision‑making.

Nice to have (not required)

• Exposure to onboarding, identity, KYC/AML, screening, risk, or case/casework platforms.
• Experience delivering configurable/rules‑driven platforms across multiple markets or regulatory contexts.

Join us to build a scalable, AI‑native onboarding platform that improves customer experience, reduces operational friction, and accelerates growth across products and regions.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

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