Full-Time Operations Associate - Harrods, London

Christian Dior Couture offers more than a beautiful brand to our clients; we invite them to be part of the heritage, to share our passion for luxury and to be part of the Dior family. We look for the same desire in our employees, to have enthusiasm and passion about being part of the House of Dior.

We are currently seeking a full-time highly organised Operations Associate to join our successful team in Harrods. The successful candidate will be supporting the department across customer service, international and national client deliveries, omni-channel and external partners.

• Arrange all client shipments respecting timelines including tracking for audit purposes.
• Ensure all order accuracy.
• Follow procedure step by step in regard to consignment (pick, pack, send).
• Tracking of Press pulls.
• Follow all department procedures accurately.
• Be a link between the operational and sales team.
• Promote RS services across the boutique.
• Back of house department support.
• Ensure accurate performance tracking.
• Support with Customer Service process.
• Support with development of Business getters.
• Support with After Sales Service.
• Ensure all clients receive the highest standards of customer service.
• Act as an ambassador for CDM supporting the store to meet its targets.
• Treat all customer data with the upmost confidentiality and sensitivity.
• Attend team meetings and make a positive contribution to discussion.
• Support where required in supporting the team to maximise the. department/boutique’s performance.
• Carry out any additional duties as directed by the Management Team.

Must be able to work full time (40 hours per week Monday-Sunday) Strong communication and interpersonal skills.
Customer service oriented.
Expertise in Excel.
High level of accuracy and attention to detail.
Proactive and sense of initiative.
Problem-solving skills.
Strong Team player.