Wine Shop Sales Specialist (Part-Time), London

Sales Associate - Wineshop (15 hours)

As a Sales Associate, you are an essential part of a team that creates extraordinary experiences for our customers. Customer service is at the heart of what you do. You will be the go‑to person to help customers and will be fully knowledgeable of everything about the store, including the latest products, events and services.

• Work as part of a team focused on creating a memorable customer experience by building rapport, sharing product knowledge and catering to customer needs.
• Conduct sales, refunds and exchanges, helping the customer find another suitable item or offering our online services.
• Sell and replenish stock, organize rails, and host events while maintaining the highest retail standards.
• Gather and use customer feedback constructively to continually raise the bar for service, sales and retail standards.
• Manage and oversee the stock in your department: unpack deliveries, complete audits and maintain the stock room.
• Adapt to daily challenges; you may be required to work across different departments while bringing your service excellence and collaborative spirit.
• Stay ahead of trends by expanding knowledge of products and competitors.
• Follow health, safety and security procedures and help prevent stock loss.

• Excellent communication skills; able to engage positively with all types of customers.
• Well‑informed; develop strong product knowledge by staying on top of trends and training.
• Sales and service expert; deliver extraordinary experiences and take initiative to provide additional services.
• Responsible for replenishing stock, maintaining standards and inspiring colleagues.
• Problem‑solving skills; resolve customer issues and adapt approach to each customer.
• Flexible and adaptable to changing business needs; take ownership of tasks beyond expectations.
• Reliable and respected colleague, demonstrating Selfridges values.

This guide summarizes the role. Team members are expected to remain flexible and may undertake changing responsibilities according to business needs.